Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading provider of career development and staffing services dedicated to connecting talented individuals with rewarding job opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers our employees to thrive both professionally and personally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients. This fully remote position offers flexible full-time or part-time hours, allowing you to balance work with your lifestyle while making a positive impact through excellent customer interactions. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed information and advice regarding benefits and services to clients. - You will build strong relationships with customers by understanding their needs and offering tailored solutions. - You will document customer interactions accurately and maintain up-to-date records. - You will collaborate with team members to improve service delivery and resolve complex issues. - You will stay informed about company products, policies, and industry trends to provide accurate information. - You will manage multiple tasks efficiently while maintaining a high level of customer satisfaction. What You Bring: - Minimum of 2 years of experience in customer service or benefits advising roles. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Proficiency with customer relationship management (CRM) software and basic computer skills. - Ability to work independently in a remote environment with minimal supervision. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of employee benefits programs and insurance policies. - Bilingual abilities or additional language skills. - Previous experience in a call center or advisory capacity. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive compensation with opportunities for both full-time and part-time positions. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture that values collaboration and growth. - We offer access to employee wellness programs and other benefits. Ready to Apply? To join our team as a Customer Service / Benefits Advisor, please submit your resume and a brief cover letter outlining your relevant experience to our recruitment team at careers@professionalcareersolutions.com. We look forward to hearing from you and scheduling your interview soon!