Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading provider of career development and staffing services dedicated to connecting talented individuals with rewarding job opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers our employees to thrive both professionally and personally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients remotely. Your primary focus will be to assist customers with their benefits inquiries while providing outstanding service that builds trust and satisfaction. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide detailed information and advice regarding employee benefits and related services. - You will resolve customer issues efficiently, ensuring a positive experience. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with internal teams to escalate and resolve complex issues. - You will stay updated on company policies, benefits programs, and industry trends. - You will contribute to continuous improvement initiatives to enhance customer service quality. - You will manage your schedule effectively to meet performance targets and deadlines. What You Bring: - Minimum of 2 years of experience in customer service or benefits advising roles. - Strong communication skills, both verbal and written. - Proficiency with CRM software and Microsoft Office Suite. - Ability to work independently in a remote environment with strong time management skills. - Empathy and problem-solving abilities to handle diverse customer needs. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of employee benefits programs and insurance policies. - Bilingual abilities or additional language skills. - Previous experience in a call center or fast-paced service environment. What We Offer: - We offer flexible full-time and part-time work schedules to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive remote work culture. - We offer competitive compensation and performance-based incentives. - We offer opportunities for career growth within the company. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience to our hiring team at careers@professionalcareersolutions.com. We look forward to hearing from you and scheduling your interview soon!