Professional Career Solutions

Compensation

Full Description

Job Title: Customer Service / Benefits Advisor (Work from home) Company Overview: Professional Career Solutions is a leading staffing and recruitment firm dedicated to connecting talented professionals with rewarding career opportunities. We pride ourselves on fostering a supportive and flexible work environment that empowers employees to thrive both personally and professionally. Role Overview: As a Customer Service / Benefits Advisor, you will play a crucial role in delivering exceptional support and guidance to our clients and their employees. This fully remote position offers flexible full-time or part-time hours, allowing you to balance work and life effectively while making a positive impact through excellent customer service. What You'll Do: - You will provide timely and accurate information regarding employee benefits and services. - You will handle inbound customer inquiries with professionalism and empathy. - You will assist clients in resolving benefits-related issues and concerns. - You will document customer interactions and maintain detailed records. - You will collaborate with internal teams to ensure seamless service delivery. - You will stay updated on company policies and benefits programs to provide accurate guidance. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. - You will manage multiple tasks efficiently in a remote work environment. What You Bring: - Minimum of 2 years of experience in customer service or benefits advising. - Strong communication and interpersonal skills with a customer-focused mindset. - Proficiency with remote work tools and technology. - Ability to handle sensitive information with confidentiality and professionalism. - Excellent problem-solving skills and attention to detail. - Self-motivated with the ability to work independently and as part of a team. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of employee benefits programs and insurance policies. - Familiarity with CRM software and benefits administration platforms. - Bilingual abilities or additional language skills. What We Offer: - We offer a fully remote work environment with flexible scheduling options. - We offer competitive compensation with opportunities for both full-time and part-time roles. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture that values your contributions. - We offer opportunities for career growth within the company. Ready to Apply? To join our team as a Customer Service / Benefits Advisor, please submit your resume and a brief cover letter highlighting your relevant experience to our recruitment team at careers@professionalcareersolutions.com. We look forward to hearing from you and scheduling your interview soon!