Productboard

Compensation

Full Description

Location: San Francisco (Hybrid- M, T, TH) Role Summary Productboard is seeking a growth oriented individual to be a member of the Productboard Go to Market Operations team. The GTM Systems Support Specialist plays a pivotal role in supporting the GTM team to achieve revenue goals and drive customer success and will be key in enhancing the effectiveness of our GTM organization. We have initial plans for this to be a 3 month contract, but it may extend further. Key Responsibilities Administration of core GTM tech stack, with an emphasis on administering SFDC adjacent tools, such as LeanData, Exportly, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, etc. Manage the GTMOps ticket queue, triaging support requests from across the GTM organization. Solve problems and issues with an eye towards future scalability but flexible enough to solve current state business requirements. Ensure data accuracy, completeness, and consistency across all GTM systems and tools. Collaborate closely with cross-functional teams (e.g., Finance, Legal, Sales, Marketing, Customer Success etc.) to build robust cross-functional processes and support cross-team handoffs acting as project owner. Required Qualifications Good proficiency with Salesforce, Gong, Outreach Ability to create clear/simple documentation - process guides & diagrams. Good understanding of interconnectivity between systems allowing to perform upstream and downstream impact analysis from multiple stakeholders’ point of view. Analytical. Leverages data where possible to GTM process and productivity Excellent Communication Skills: Ability to concisely explain complex cross-functional processes. Entrepreneurial/Builder mindset. Strong communication skills. Preferred Qualifications Salesforce Administration Certification Experience with larger technology stack (Looker, Vitally (or other CS platforms), CPQ/CLM/commissions software, LinkedIn Sales Navigator, etc) Prior experience in IT Help Desk strongly preferred You can look forward to the following benefits: 💰 Competitive Compensation, Stock Options, Company 401k 📚 A budget for your professional development and ongoing learning 🏝 Unlimited PTO - Seriously, take the time that you need 💛 1 Volunteer Day per year for you to help causes close to your heart 🍀 Mental Wellness Program to support your well-being and self-care 🏋 Company contribution to gym and wellness memberships 🚗 Commuter benefits 🍹 Team events, such as happy hours, off-sites, and retreats abroad ❤️ Company contribution and access to best-in-class health benefits The expected hourly rate range for this position in the SF Bay area is $53 h/r - $73 h/r. Productboard's pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future.