Proctor Financial, Inc.

Compensation

Full Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Position Summary: Provides autonomous decision making for the Loan Administration functions including: Project tracking, Policy and Procedure creation and updates for publishing, Process Mapping, Pre and Post board audits, and any other projects as assigned by management. Relies on extensive experience and judgment to plan and accomplish goals. Drives and implements operational process improvements as well as ensures adherence to operational policies and procedures. This position will primarily assist in the various initiatives for Loan Administration. Requires 3 - 5 years of experience in mortgage servicing operations and technical writing skills. Must exercise discretion, independent judgement, and a high level of autonomy as it relates to making decisions regarding reporting and process alterations. A flexible schedule will be essential, which may include early morning, evening, or weekend work. Remote access may be available for flexible hours. Typically reports to a manager or head of a unit/department. Qualifications Required: Associates degree or college equivalent, technical or business related is preferred. 3 - 5 years of mortgage servicing experience. Intermediate to advanced data manipulation skills in Microsoft Excel is a must. Experience in technical writing and process mapping. Ability to analyze and document operational processes. Ability to work independently and efficiently manage multiple tasks simultaneously in a fast pace environment. Must be detail oriented with strong organizational, analytical and trouble shooting skills. Ability to analyze and document operational processes. Ability to work independently and efficiently manage multiple tasks simultaneously in a fast pace environment. Strong presentation skills. Essential Functions & Responsibilities: Complete an in – depth analysis of quality results for all account management teams and present on a monthly basis to upper management. Create and recommend QA remediation plans to improve performance. Conduct monthly audits on AM management Send daily reports to management team. Manage departmental updates for recently boarded loans. Drives and implements controls and expedites the flow of work. Communicate with upper management regarding status. Oversee the preparation of a variety of documents including: spreadsheets, charts, policies and procedures and presentation materials for external or internal purposes. Develop effective relationships with internal staff and external vendors through verbal and written communications. Coordinate between all of Fay’s Servicing Departments, Training, PMO, QA and P&Ps Ongoing focus on improving processes, making recommendations, and participating in implementations to improve overall efficiency. Assist in the departmental audits and provide timely responses. Perform audits of Escrow data in various systems to ensure adequate and accurate tracking of insurance and tax lines. Job Competencies: Adaptability - Adapts to change, open to new ideas and responsibilities Computer Skills – Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance. Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record. Initiative – Takes action, seeks new opportunities, strives to see projects to completion. Organization Skills – Information organized and accessible, maintains efficient work space, manages time well. Communication – Communicates well (written and verbal), delivers presentations, has good listening skills Decision Making – Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions. Physical Requirements Necessary on a Regular Basis: Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. Vision sufficient for use of a computer monitor. Sedentary work. Ability to sit at a desk 7-8 hours per day. Worker not substantially exposed to adverse environmental conditions. This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time. EEO Statement: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants, including Veterans and those with disabilities. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer.