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Salesforce Technical Architect - Enterprise Transformation Project The Salesforce Technical Architect will lead the implementation phase of a strategic customer platform modernization initiative. Contract (12+ months with extension potential) Location: Remote Start Date: Immediate/ASAP The right candidate will assume technical leadership for implementing an enterprise-grade customer management platform to lead development teams through build, integration, and deployment phases. This is a brownfield transformation opportunity with authority to implement best practices and eliminate technical debt while delivering measurable business value. Key Responsibilities: Technical Architecture & Implementation • Lead end-to-end technical delivery of Salesforce implementation across multiple clouds (Service Cloud, Experience Cloud, Sales Cloud) • Translate functional designs into detailed technical specifications, data models, and integration patterns • Design and implement complex Case Management solutions leveraging advanced automation (Flows, Apex, Lightning Web Components) • Migrate legacy systems to modern Salesforce architecture while maintaining data integrity and business continuity • Make architectural decisions during build phase while maintaining governance and alignment with enterprise standards Integration Architecture • Design and implement real-time integrations with SAP ERP (ECC/S4HANA) for customer master data and business workflows • Architect API patterns and event-driven architectures using enterprise middleware (MuleSoft, SAP PI, or similar) • Implement integrations with pricing systems, e-signature platforms, and external third-party applications • Design error handling, monitoring, and data synchronization strategies across integrated systems Team Leadership & Development • Provide technical guidance and mentorship to 6+ developers and techno-functional resources • Conduct code reviews and enforce Salesforce best practices and Well-Architected Framework principles • Collaborate with domain architects across Platform, Integration, and Experience teams • Partner with business stakeholders to validate technical solutions against requirements Quality & Performance • Define comprehensive testing strategies (unit, integration, UAT, performance testing) • Optimize for Salesforce governor limits and ensure scalable solutions for high-volume operations • Design phased deployment strategies with rollback procedures • Establish monitoring frameworks and support documentation for post-deployment operations Required Qualifications Core Technical Skills • 8+ years of Salesforce experience with minimum 3 years in Technical Architect role • Salesforce Certified Application Architect and System Architect (CTA strongly preferred) • Expert-level Service Cloud and Case Management implementation experience • Proven Experience Cloud (Community Cloud) expertise for customer-facing portals • Strong integration architecture background designing REST/SOAP APIs and middleware solutions • Enterprise data modelling expertise including complex data migrations and master data management • Salesforce DX, CI/CD pipelines, and DevOps practices for enterprise deployments Integration & Platform Experience • Hands-on experience integrating Salesforce with SAP ERP systems (ECC or S4HANA preferred) • Experience with enterprise middleware platforms (MuleSoft, Dell Boomi, SAP PI, or similar) • Understanding of event-driven architectures and real-time data synchronization patterns • API development and management experience with high-volume transaction processing Project Experience • Track record leading $1M+ Salesforce transformation projects through full implementation lifecycle • Experience transitioning into projects mid-flight and assuming work from previous architects • B2B customer lifecycle management or customer onboarding solution implementations • Agile/Scrum delivery experience with iterative development and business validation cycles Industry Background • Healthcare, pharmaceutical, or distribution industry experience strongly preferred • Understanding of regulated industry workflows (compliance, licensing, credit management) • Enterprise B2B solutions experience with complex stakeholder environments Preferred Qualifications • Salesforce Certified Technical Architect (CTA) credential • Experience with CPQ implementations and complex quoting workflows • Salesforce Analytics/Tableau CRM for reporting and dashboard development • Knowledge of telephony/CTI integrations within Salesforce • Experience with e-signature solutions (DocuSign, Adobe Sign, etc.) • Familiarity with enterprise architecture frameworks (TOGAF, Zachman) • Previous pharmaceutical/healthcare regulatory knowledge (FDA, DEA, HIPAA) Project Objectives • Significantly reduce customer onboarding cycle times through process optimization • Eliminate manual, paper-based workflows with automated, digital-first processes • Provide 360 visibility across customer lifecycle with real-time system integration • Enable scalable, business unit-agnostic processes supporting enterprise growth Technical Scope • Case Management transformation leveraging enterprise workflow framework • Unified customer portal replacing multiple fragmented sites • Dynamic content and document management with configurable forms • Real-time SAP integration for customer master data and business processes • Enterprise analytics including SLA tracking and productivity reporting • Data model rationalization eliminating technical debt and optimizing architecture. Primary Skills: • Salesforce Certified Application Architect and System Architect • Mulesoft or Dell Boomi or SAP PI or Similar Salesforce DX and CI/CD pipelines and DevOps practices experience • Integrating Salesforce with SAP ERP systems Service Cloud and Case Management implementation experience