Prismatic

Compensation

Full Description

We’re looking for a Technical Account Manager to ensure that customers love our platform. You will coordinate onboarding and drive technical customer enablement to meet our customers’ integration goals. Your unique blend of technical expertise and customer-focused skills will be instrumental in guiding customers through their initial Prismatic journey, driving valuable integration outcomes, and fostering strong Prismatic knowledge. You will partner with our technical users, generally software engineers, in our customers’ diverse B2B software space. We will get you smart on Prismatic and, alongside other Prismatic subject matter experts, you will build relationships and drive valuable customer integration outcomes. You will... • Become an expert in building integrations with Prismatic • Partner with customers to gain a deep understanding of their technical landscape and current or future Prismatic use case • Own onboarding outcome achievement, time-to-first-integration deployed, and onboarding duration • Drive an onboarding experience that gains the customer’s trust and results in strong Prismatic understanding • Identify needs and create videos, guides, tools, and examples that drive customer best practices, adoption, and enablement for existing and new product features • Demo specific features of Prismatic to support Account Managers’ upsell opportunities • Contribute to Prismatic product strategy that provides continued value to our customers and ensures long-term growth beyond just your assigned customers. • Collaborate with other Prismatic SMEs, including Product and Engineering, to solve complex customer challenges • Use your analytical skills to find strategic customer integration trends and provide actionable insights for improvement You might be a good fit if you... • Have 3+ years of customer-facing experience in a solutions/sales/pre-sales engineering or other customer-related technical role • Possess software development experience or previous pre-sales experience • Proven experience in technical customer-facing roles within the B2B SaaS industry • Are a self-starter with the ability to plan and implement strategy with limited supervision. • Demonstrate excellent verbal and written communication skills with internal and external customers • Are able to articulate technical concepts to less technical audiences • Are naturally curious and seek to learn about product features and their benefits • Have excellent organizational skills with the ability to maintain accurate and detailed records of customer and internal activities. • Comfortable with occasional early/late customer calls across US time zones • Have a positive attitude, an aptitude for learning, and generally look for solutions • Are comfortable and effective working as part of a fully remote team • Can pass a background check • Are legally authorized to work in the United States Bonus points for... • Experience with React, TypeScript/JavaScript, common SDK & API tools, and GraphQL APIs The pay range for this role is... • $140,000-$155,000