Priority Technology Holdings, LLC

Compensation

Full Description

Job title: Implementation Manager Reports to: Manager, Implementation and Account Management  Department: Issuing  Location: Remote Grade: 15 About Priority:  Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities. At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. About the Role: The Implementation Manager will work as part of a designated vertical team which includes Sales,Implementation, Account Management and Supplier Enablement. The Implementation Manager will be responsible for onboarding new customers to CPX as well as managing all aspects of the customer relationship post-implementation. In addition to providing customer service support, theImplementation Manager will monitor trends in account activity and execute an action plan accordingly, which includes supplier enablement initiatives. They will act as the point-of-contact for production issues and liaise with the Operations and Sales teams as appropriate. Responsibilities:  ●Synergize CPX capabilities and customer requirements to maximize customer and supplier performance on CPX. ● Identify customer specific requirements and communicate to product and IT Implement customers. ● Deliver CPX demos to prospective clients as requested by Sales. ● Identify customer needs for optimal CPX configuration. ● Attendance at any customer meetings (including kick off, training, and go live calls and anyregularly scheduled meetings based on customer needs). ● Gathering necessary items for implementation. ● Payment instruction file review. ● Configuration. ● Testing and Training. ● Transmission setup (mapping and additional setup for SFTP or API as needed). ● Processor Setup (creating customer in the Mainframe or requesting product IDs). ● Check issuing setup and proof review with check issuer. ● Review customer needs for reconciliation reporting and custom remittances. ● Go-live readiness and file monitoring. ● Maintain overall project plan and adhere to go live date (as agreed to by customer). ● Send accounting paperwork to Finops once customer is live (as needed). ● Transition to Account Management (if not retaining the Account Management role). ● Manage customer support requests, including reporting and user setup questions, failedpayments or payment files, billing and rebate questions, check issuing requests, and payment cancellation requests. ● Act as primary liaison between clients and Operations if production issues arise. ● Perform refresher training and demos on CPX if requested or needed by the client. ● Effectively communicate and track enhancement requests and perceived product gaps. ● Monitor client supplier enablement campaigns and volume trends to recommend an action plan to encourage volume growth. ● Support other requests or actions to meet the Client’s needs to ensure satisfaction with EFS. ● Assist Product with the following tasks: Testing, Production support and Requests for product enhancements. What Success Looks Like: Success in an Implementation Manager role is measured by how effectively they lead projects from initiation through go-live, ensuring clients or internal stakeholders receive a smooth, timely, and high-quality deployment of products, systems, or services. It combines project leadership, clientmanagement, and operational execution. Candidate Requirements: * Must have a minimum of 6 years’ experience in the customer service field. * Must know and be productive Microsoft Office or G Suite word processing, presentation, and spreadsheets. * Must be able to handle multiple tasks at one time. * Must be organized. Must be diplomatic and professional when dealing with others. * Must be able to effectively communicate with and train others. * Must be able to effectively communicate via e-mail and other written methods, using correctEnglish language grammar and spelling. * Experience using Salesforce.com. Work Environment & Culture: We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation and Benefits: Compensation range: $65,000 - $80,000 We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work. Financial Wellness * Bonus programs * 401(k) match * Employee Stock Purchase Program (ESPP) * HSA and FSA options * Financial wellness resources and employee discount programs Health & Well-being * Medical, dental, and vision coverage * Mental health support for employees and dependents through Lyra Health * Family planning and women’s health benefits through Carrot * Gym membership reimbursement and virtual wellness programs (including yoga) Time Off * 3 weeks PTO to start, with unlimited PTO after year one Growth & Development * Education expense reimbursement * Leadership development programs * Certified Payments Professional (CPP) certification support We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.  Traditional Physical Requirements: * Requires prolonged sitting, standing, bending, stooping and stretching. * Requires the ability to lift 10 pounds. * Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).   Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.   BackApply