Prime Therapeutics

Compensation

Full Description

Job Description: • Manage and optimize complex table-driven contact flows and large data tables within Amazon Connect • Build, enhance, and maintain Amazon Lex V2 bots to support automated customer interactions • Participate in IVR design discussions to improve contact flow architecture and performance • Maintain and enforce design standards, best practices, and naming conventions across all configurations • Integrate Amazon Connect with AWS services such as Lambda, S3, DynamoDB, and CloudWatch • Perform testing, debugging, and troubleshooting of call flow issues and telephony-related problems • Create, update, and maintain documentation, technical diagrams, and reference materials • Monitor dashboards and alerts to identify, triage, and resolve incidents proactively • Collaborate with cross-functional teams to support customer experience improvements and business initiatives Requirements: • Bachelor's degree in computer science or related area of study, or equivalent combination of education and/or relevant work experience • Proven experience communicating effectively to multiple subjects and audiences • Experience with specific domain relevant to team • 5 years of experience with infrastructure technologies • Must be eligible to work in the United States without need for work visa or residency sponsorship • Amazon Connect and Lex V2 • Strong problem-solving skills and comfortable troubleshooting complex issues • Understanding of AWS services: DynamoDB, Lambda, S3, CloudWatch • Knowledge of telephony • Incident response and operational excellence • Strong communication and documentation skills Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options