Prime Storage Group

Compensation

Full Description

Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score League Tables. POSITION OVERVIEW The Customer Service Representative is tasked with delivering outstanding customer service to both potential and existing customers/tenants. This role is dynamic, with daily tasks evolving. The primary responsibility involves handling inbound calls from existing and potential tenants/customers regarding our storage facilities and campgrounds. The ideal candidate will be adept at identifying customer needs, knowledgeable about new services, and capable of guiding customers through processes. ESSENTIAL RESPONSIBILITIES • Professionally handle customer inquiries via phone and email • Demonstrate strong customer service skills with a sales-oriented approach • Perform any tasks as assigned by management • Ensure clear and timely communication with customers regarding property matters • Handle inbound calls from tenants/customers and potential tenants/customers promptly and professionally • Provide accurate and timely responses to customer emails or voicemails • Generate daily revenue reports in Excel • Maintain and troubleshoot communication equipment, reporting any issues promptly QUALIFICATIONS • Excellent attention to detail and ability to meet expectations accurately • Manage multiple tasks and deadlines efficiently • Background in sales, particularly phone sales, is preferred • Handle sensitive and confidential information with discretion • Proficiency in Microsoft Office applications and web-based tools • Excellent written and verbal communication skills • Collaborate effectively within a team or work independently • Demonstrate critical thinking in managing difficult customer situations and soliciting feedback for improvement • Must be able to work between the hours of 7:00AM - 10:00PM. • Must be available to work one weekend day per week. • Bilingual Required. EQUAL OPPORTUNITY EMPLOYER STATEMENT Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class Job Type: Full-time Pay: $20.00 - $21.00 per hour Expected hours: 40 per week Benefits: • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Referral program • Vision insurance Application Question(s): • Are you able to work between the hours of 7:00AM - 10:00PM? • Are you available to work one weekend day per week? Education: • High school or equivalent (Required) Language: • Spanish (Required) Work Location: Remote