Prime Robotics

Compensation

Full Description

Job Description: • Serve as the first point of contact for technical support requests from customer sites • Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure • Document issues and resolutions in our ticketing system • Escalate complex issues to Tier 2 support when needed • Assist with monitoring customer site health and system uptime Requirements: • Solid Windows OS knowledge • Strong problem-solving skills • Clear written and verbal communication • Ability to work independently during evening hours • Linux experience (Nice to Have) • Helpdesk or IT troubleshooting background (Nice to Have) • Experience in warehouse or logistics environments (Nice to Have) Benefits: • Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing • Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed • Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront • A collaborative culture where innovation thrives and your work has a real impact • The excitement of contributing to transformative technology in a fast-growing industry