Primary Services

Compensation

Full Description

Enjoy a hybrid work schedule, a supportive culture, and opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day.Primary Services is excited to announce the role of Account Support Specialist for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As an Account Support Specialist, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments.Responsibilities:Answer incoming calls in a professional and courteous manner.Handle and resolve customer complaints by identifying issues and troubleshooting effectively.Provide accurate information related to billing, enrollments, and escalations.Respond to customer questions while ensuring clarity and accuracy.Maintain detailed documentation of interactions and outcomes.Navigate computer systems and software to access and update customer information.Qualifications:Fluent in Spanish and English highly preferred.Call center experience preferred.High school diploma or equivalent required.Ability to pass a background check.Computer proficiency required.Strong customer service capabilities.Strong organizational skills.Ability to work as a contributing member in a team-based environment.Stress tolerance and patience required for high-volume call handling.Effective communication and listening skills.