PrideStaff

Compensation

Full Description

Call Center Customer Service Agent Location: Spring, TX 77373 Pay Rate: $16/hr Schedule: M-F, Day Shift, 7:300AM - 4:30PM Full Time, Temp to Hire!! Overview: Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. Services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems Responsibilities: • Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints. • Monthly billing, processing customer payments, preparing bills, and making adjustments. • Datat entry and editing system-generated reports for accuracy • Investigate billing discrepancies, process past due notices, process billing and fines as related to ultility billing. • Handling work orders for service disconnections, reconnections, and new orders. • Service turn on and off: Processing requests to turn water service on and off. • Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate. • Database management: Inputting and querying databases to make financial adjustments and prorate changes. • Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues Other responsibilities may include: • Verifying credit and deposit information • Reviewing customer correspondence • Providing information about community financial assistance resources • Reviewing income eligibility applications, tax returns, and transcripts Required Qualifications : • Fluency in English • Bilingual English/Spanish is preferred, but not required • Minimum high school diploma or equivalent • Water , Electricity or other Utility experience preferred but not required • Analytical Skills • Basic Computer knowledge Job Type: Full-time Pay: $16.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Application Question(s): • In what zip code do you currently live? • This is an in person job, located in Spring TX 77373. Will you be able to reliably commute to this location on a daily basis? Experience: • Call Center: 1 year (Preferred) Language: • Spanish (Preferred) Work Location: In person