Pride Global

Compensation

Full Description

Accounts Receivable Analyst (Contract) Job Type: W2 Contract (1-year) Location: 100% Remote Pay Rate: $22/hour (PR) Position Overview Our client, a global leader in healthcare manufacturing is seeking an experienced Accounts Receivable Analysts to support USAC Customer Operations. This is not an entry-level role and requires individuals who are highly analytical, self-motivated, and comfortable working independently in a fully remote environment with multiple systems. In this role, you will lead end-to-end customer issue resolution, manage delinquent accounts, analyze payment discrepancies, and drive continuous improvement initiatives that enhance customer satisfaction and operational efficiency. Key Responsibilities • Lead end-to-end customer issue resolution (CIR) for assigned customers within a business group • Research and analyze customer payments, deductions, adjustments, delinquencies, and creditworthiness to identify root causes and implement preventative action plans • Perform vigorous collection activities on past-due accounts within established credit policies using phone, email, and written communication • Partner with internal teams (sales, customer service, POD, transportation) to resolve credit, returns, and billing issues (pricing, quantity, delivery, tax, product discrepancies, etc.) • Analyze customer payment deductions and drive issues to final resolution through adjustments, reconciliation, or collections • Review customer orders against credit policies and customer risk status to determine release or hold • Handle inbound and outbound customer calls to resolve account and collection issues • Identify trends, barriers, and improvement opportunities; provide insights and recommendations to enhance customer satisfaction • Apply strong analytical skills using Excel, Power BI, and company reporting systems to interpret financial and customer data • Lead or contribute to short-term projects with defined objectives and deadlines Required Qualifications & Skills • Proven experience in Accounts Receivable, Collections, or Customer Financial Services • Strong financial analysis and problem-solving skills • Ability to manage multiple priorities and timelines independently • Self-starter who is comfortable working in ambiguity (“the grey”) • Tech-savvy with the ability to learn systems remotely and work across multiple applications simultaneously • Strong customer communication, negotiation, and conflict-resolution skills Preferred Qualifications • Experience with SAP, Salesforce, A Plus, or similar customer service and ERP systems • Advanced proficiency in Microsoft Excel, PowerPoint, Word, and Power BI reporting • Experience with process improvement and change management initiatives • Exposure to or participation in Lean / Six Sigma projects or cross-functional teams Required Skills (Keywords) • Accounts Receivable • Customer Service • Financial Analysis • Continuous Process Improvement • Customer Behavior Analysis • AR / Collections Benefits that Russell Tobin offers: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors #JD-E2EProf2