Prestige HealthCare

Compensation

Full Description

Job Summary This is a HYBRID role. We are seeking a friendly, organized, and tech-savvy home care intake coordinator to support the daily operations of our private home care agency. As the first point of contact for prospective clients and families, you will play a key role in managing incoming inquiries and following up on leads. Your responsibilities will include answering and returning calls, scheduling consultations, managing lead information, and ensuring a positive first impression of our agency. The ideal candidate is detail-oriented, comfortable using computers and phone systems, and able to communicate with compassion, professionalism, and efficiency. This is a critical role for helping families find the care they need and supporting the growth of our agency. Responsibilities • Respond to new inquiries from referral sources (e.g., online platforms, community partners, physician offices) by phone and email in a timely, professional manner • Conduct intake calls to gather key client information such as care needs, schedule preferences, and contact details • Accurately document all calls, emails, and lead activity in agency records or shared tracking sheets • Follow up with prospective clients and families to answer questions, provide updates, and nurture relationships until services begin • Coordinate with agency leadership to schedule in-home consultations and relay important details to the care team • Monitor the agency email inbox and promptly route or respond to messages • Support basic marketing efforts, such as posting on referral platforms or updating online profiles under the direction of management • Maintain confidentiality of client and caregiver information in accordance with company policy and privacy regulations • Assist with other administrative projects as needed to support growth of the agency Requirements • Previous experience in customer service, healthcare intake, or administrative support (home care or healthcare setting preferred) • Excellent phone and email communication skills, professional, empathetic, and clear • Strong organizational skills with attention to detail and able to document calls and emails accurately • Comfort using basic technology such as email, spreadsheets, and shared documents (Google Workspace or similar) • Ability to manage multiple leads and tasks and follow up promptly • Discretion and professionalism when handling sensitive client and caregiver information • Reliable internet connection and quiet workspace for phone and email communications (this is a part time hybrid or remote role) • Flexibility to work approximately 20 hours per week, with potential for hours to increase as the agency grows • High school diploma or equivalent required, associate’s or bachelor’s degree preferred but not mandatory • Familiarity with health insurance and home care coverage options in Massachusetts, including an understanding of common plans and terminology • Performs other duties as assigned in support of agency operations. Company DescriptionAt Prestige HealthCare, our mission is to enhance patient well-being by connecting healthcare professionals with opportunities that support their growth. We are rooted in compassion, empathy, and enthusiasm, providing 24-hour care and timely responses to ensure that both professionals and patients receive the resources they need. Our unwavering commitment to integrity guarantees the highest quality of care, making us the trusted partner for families seeking reliable support and for professionals dedicated to their craft. We strive to be the premier choice for those in search of compassionate, dependable care.