PrePass

Compensation

Full Description

About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. About the Role We’re seeking an Enrollment Support Associate to support our Customer Success and Sales teams by managing inbound and outbound customer interactions related to enrollment. In this role, you’ll assist with toll deposit calls, document collection, and account setup, while helping customers navigate our products and services. You’ll collaborate closely with Sales and Customer Success teams. This is a hybrid position based out of our Downtown Phoenix office, with two in-office days per week. Essential Responsibilities Customer Engagement & Support Take inbound toll deposit calls during the first week of each month. Make outbound calls to collect documents for the Sales team. Respond to customer inquiries and assess needs to recommend appropriate enrollment options. Demonstrate a strong understanding of PrePass products and services. Account Setup & Documentation Gather information needed to set up new customer portfolios. Close accounts including system setup and toll deposit collection. Document customer interactions and create detailed customer profiles. Prepare standard reports related to enrollment and account activity. Process Improvement & Collaboration Work with the Sales Team to assist with prospect inquiries. Assist with planning and implementing department goals. Provide recommendations to improve efficiency and effectiveness in the sales process. Manage multiple assignments and prioritize tasks in a fast-paced environment. Qualifications High school diploma or GED. Previous telesales or sales experience (preferred, not required). Bilingual in Spanish and English (preferred, not required). Strong written and oral communication skills. Ability to build rapport with customers. Strong organizational skills and ability to balance workload. Desired Characteristics Proactive communicator with a customer-first mindset. Comfortable managing multiple priorities and shifting deadlines. High attention to detail and accuracy in documentation. Collaborative team player with a positive attitude. Strong sense of ownership and accountability. How We Will Take Care of You Robust benefit package that includes medical, dental, and vision that start on date of hire. Paid Time Off, to include vacation, sick, holidays, and floating holidays. 401(k) plan with employer match. Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships). Tuition Reimbursement Program. Employee Assistance Program (available at no cost to you). Voluntary benefits, to include but not limited to Legal and Pet Discounts. Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, Professional well-being of employees. Community Give-Back initiatives. Culture that focuses on Employee Development initiatives.