Premier Research Labs

Compensation

Full Description

Job Title{{:}} Web Administrator Company{{:}} Premier Research Labs Location{{:}} Remote (Local to Austin, TX preferred)Core Purpose of the Role The Web Administrator at Premier Research Labs is responsible for the ongoing maintenance, operation, and optimization of the company’s eCommerce and web ecosystem. This role serves as a key liaison between technical teams and business stakeholders, ensuring that the website, integrations, and APIs function reliably while supporting sales, marketing, and reseller needs.Key Responsibilities • Website Maintenance & Operations • Maintain and support the daily operation of the Premier Research Labs website. • Ensure uptime, performance, security, and overall site health. • Manage user access, roles, and permissions. • Development Support & Coordination • Coordinate with development, design, and content teams to implement updates and improvements. • Translate business requirements from sales and marketing into technical needs for development teams. • Participate in cross-functional meetings to align priorities and timelines. • eCommerce & API Management • Manage existing and new eCommerce API connections. • Own the API reseller experience, including distributors and resellers who order from our website for use on their own platforms. • Support and manage integrations between Magento and downstream systems. • Integrations & Middleware • Oversee data flow across systems using middleware solutions (e.g., Celigo). • Ensure accurate and reliable data exchange between Magento and the broader technology ecosystem. • Analytics, Reporting & QA • Monitor site performance, usage, and integrations through analytics and reporting. • Conduct QA testing for new features, integrations, and updates to ensure quality and functionality. • Support & Ticket Management • Manage web-related support tickets and requests. • Troubleshoot issues and coordinate resolutions with internal teams and external vendors. • Vendor & Stakeholder Collaboration • Conduct discovery calls with vendors and technology partners. • Work closely with sales and marketing teams to support campaigns, promotions, and reseller initiatives. Core Competencies • Strong understanding of website administration and eCommerce platforms • Ability to translate business needs into technical requirements • Experience coordinating across technical and non-technical teams • Analytical mindset with attention to detail • Strong communication and organizational skills • Problem-solving and troubleshooting capabilities Qualifications • Familiarity with middleware and relational database concepts • Working knowledge of NetSuite and Salesforce • Understanding of API connections and how they function • Experience supporting eCommerce distributors and resellers through API-based ordering • Experience with Magento and system integrations preferred • Comfortable working with third-party vendors and conducting discovery calls Work Environment • Remote position with occasional travel to headquarters in Austin • Collaborative, cross-functional environment with regular interaction across departments