Powerhouse

Compensation

Full Description

Job Description: • Conduct scheduled quality assurance calls to assigned customer locations to evaluate service satisfaction, identify improvement opportunities, and ensure company standards are consistently met. • Administer and accurately record standardized survey responses using Airtable and Excel, maintaining detailed, organized, and up-to-date data for tracking quality metrics and performance trends. • Communicate customer feedback and service concerns in a timely and professional manner to the Account Management team, providing clear summaries and actionable insights to support issue resolution and enhance client relationships. • Coordinate follow-up actions and reporting through Outlook and other communication tools to ensure all identified concerns are addressed, documented, and closed out in alignment with company procedures and customer expectations. Requirements: • 1-year related experience and/or training in customer service; or equivalent combination of education and experience. • Excellent verbal communication and attention to detail. • Strong organizational and time management skills. • Proficient in Microsoft Office Applications and applicable software systems. • Experience with Airtable is preferred. Benefits: