Portland Trail Blazers @ the Rose Quarter

Compensation

Full Description

Description Position at Rip City Management Become a part of the team behind the team . As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court . We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City! As our Assistant General Manager (AGM) of Facility Operations , you will provide strategic and operational leadership for the engineering, maintenance, sustainability, and environmental services functions across the Rose Quarter campus , including the Moda Center, Veterans Memorial Coliseum, Theater of the Clouds, and surrounding campus spaces. The AGM of Facility Operations is responsible for ensuring the long-term reliability, efficiency, and readiness of all facilities while leading day-to-day operations that prioritize safety, sustainability, and service excellence. This role works closely with the AGM of Event Operations and Director of Capital Projects and Planning , collaborating to deliver a seamless guest and event experience across the campus. DAY-TO-DAY: Leadership • Lead and develop the Director of Facilities Operations, Director of Sustainability, and Director of Environmental Services, fostering a collaborative, accountable, and high-performing team culture. • Serve as a key member of the Rose Quarter leadership team, aligning operational priorities with organizational goals, guest experience standards, and the long-term campus vision. • Partner with the AGM of Event Operations to execute a unified campus operating strategy that supports guest experience, event readiness, and long-term facility stewardship. • Serve as the primary operational liaison to the City of Portland, Metro, and regulatory partners on inspections, permits, and facility compliance. • Support the development of policies, systems, and communication structures that promote proactive maintenance, safety, and service delivery across all venues. • Develop pathways for training, certification, and advancement across Facilities, Sustainability, and Environmental Services teams. • Foster a culture of safety, inclusion, and belonging through transparent communication, equitable leadership, and recognition programs. • Lead labor relations strategy and partnerships with union leadership to promote operational alignment and workforce engagement. Facility Operations & Infrastructure Management • Oversee the daily operation, maintenance, and continuous improvement of all mechanical, electrical, plumbing, and structural systems to ensure reliability and efficiency across the Rose Quarter campus. • Own life-safety systems (fire/life safety, emergency communications) and code compliance (OSHA, NFPA, ADA), ensuring readiness for inspections and certifications. • Champion CMMS-driven preventive and predictive maintenance programs, asset tagging, and lifecycle planning across all major systems. • Drive adoption of smart building technologies, IoT sensors, and BAS analytics to optimize performance, monitor energy use, and extend asset life. • Lead digital transformation of maintenance workflows through CMMS enhancements, data dashboards, and predictive analytics. • Ensure operational readiness of digital infrastructure, building automation, and cyber-secure systems supporting venue operations. • Collaborate closely with Capital Projects and Planning during design and construction phases to ensure smooth operational handoffs and readiness, while maintaining distinct accountability for ongoing operations and maintenance. • Ensure compliance with all environmental, health, and safety regulations while maintaining detailed facility documentation for inspections, audits, and capital planning cycles. • Identify and mitigate operational risks, ensuring business continuity, emergency preparedness, and overall safety under all conditions. • Align facility operations schedules with event calendars, ensuring efficient venue conversions, readiness, and post-event recovery. • Support emergency and resiliency planning, ensuring continuity of operations during major events or disruptions. Sustainability • Oversee and advance sustainability initiatives that reduce energy consumption, waste, and water use while supporting organizational sustainability goals. • Partner with the Director of Sustainability to align programs with local, state, and industry standards, leveraging data to identify and act on opportunities for improvement. • Provide strategic oversight for sustainability reporting and benchmarking (e.g., LEED O+M, Energy Star, or equivalent) to track progress and communicate impact. • Foster a culture of environmental responsibility and innovation throughout all operations and maintenance practices. • Partner with community organizations and vendors to promote equitable and environmentally responsible operations. Budgeting & Performance Management • Develop and manage operating and capital budgets for facilities operations and maintenance, ensuring fiscal responsibility and alignment with organizational priorities. • Implement OKR dashboards to track work-order performance, energy intensity, waste diversion, and proper documentation and reporting. • Oversee vendor and union workforce strategies, procurement, and performance management processes. • Lead continuous improvement and Lean initiatives to streamline operations, eliminate inefficiencies, and reduce costs without compromising service quality. WE’D LIKE TO HEAR FROM YOU IF YOU: • Bring 8+ years of progressive experience in facility operations, engineering, or venue management, preferably within a multi-venue, arena, or large-scale campus environment. • Have a track record of successfully leading large, cross-functional teams spanning facilities, maintenance, and sustainability disciplines . • Have supported or overseen capital improvement and renovation projects, collaborating effectively with internal and external partners. • Possess a strong understanding of building systems, sustainability programs, and regulatory compliance (including OSHA, NFPA, and ADA standards). • Demonstrate exceptional leadership, communication, and organizational skills, with the ability to inspire teams and foster a culture of safety, accountability, and operational excellence. • Operate as a strategic thinker with a hands-on approach and the ability to balance long-term vision with daily execution. • Thrive in a fast-paced, event-driven environment, adapting quickly to shifting priorities while maintaining a commitment to service and reliability. WE’D BE THRILLED IF YOU ALSO HAVE: • Experience within sports, entertainment, or live events facilities management. • Familiarity with environmental management or sustainability certification programs (e.g., LEED). • Working knowledge of union environments, workforce planning, and vendor management best practices. Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis. The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus . We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, g enetic information, or other legally protected characteristics . We are an equal opportunity employer . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PERKS: We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes: • Salary Range: $195,000 - $200,000 annually • Competitive Healthcare Coverage • Retirement Plan • Paid Maternal & Parental Leave • Flexible Time Off (3 weeks + 11 holidays) • Wellness Perks • Tuition Reimbursement • Free Parking + Discounted Mass Transit Passes • Discounted & Complimentary Tickets • Ongoing Learning & Development • Daily Free Lunch