Porter

Compensation

Full Description

Join the Porter Team as the Senior Director, Care Coordination Operations! Porter is seeking a Senior Director of Care Coordination Operations (Care Management, Disease Management, Utilization Management) who is a strategic and operational leader. The Senior Director is responsible for delivering high-quality, efficient, and compliant care coordination services. This role oversees all aspects of Porter’s Care Coordination services, while leading the Care Guide Team to ensure exceptional member and client outcomes. Key Responsibilities: • Lead the development, implementation, and continuous improvement of care coordination capabilities to ensure optimal member engagement, outcomes, and client satisfaction. • Oversee the Care Guide Team, fostering a culture of accountability, collaboration, and excellence in supporting members through the care continuum. • Ensure seamless integration and alignment of all Porter Care Coordination programs with organizational priorities and regulatory requirements. • Develop and execute data-driven performance metrics and operational KPIs to monitor effectiveness and drive results. • Collaborate cross-functionally with clinical leaders, provider partners, and operational teams to ensure care delivery meets the highest standards of quality and efficiency. • Stay current on regulatory changes, industry best practices, and innovative models of care to drive continuous improvement and innovation. • Provide leadership, mentorship, and development opportunities for care coordination staff to enhance capabilities and engagement. • Serve as a key partner to client stakeholders, ensuring that all services meet or exceed client expectations and contractual obligations. Qualifications: • Bachelor’s degree in nursing, social work, or related field; Master’s degree preferred. • Active clinical licensure (e.g., RN, LCSW, NP) • 8+ years of progressive leadership experience in care management, disease management, and/or utilization management within a complex health plan, provider, or integrated delivery system. • Proven ability to lead large, multi-disciplinary teams and achieve measurable results. • Deep knowledge of regulatory and accreditation standards (e.g., NCQA, CMS). • Exceptional communication, collaboration, and problem-solving skills. • Demonstrated commitment to patient-centered care and client partnership. What Porter Offers Remote Work Environment Annual Salary Benefits - effective within 30 days from start Paid Holidays Paid Time Off: Vacation + Sick Strong Team Culture