Pomeroy

Compensation

Full Description

The Help Desk Project Coordinator will provide support for third-party vendors, store locations, and the network team. Opportunities within the PC support organizational structure include telephone Service Desk coverage and working existing open cases, providing pre-installation Tasks, incident troubleshooting and problem management for the client community.  Essential Functions * Assist in coordinating store and vendor activities to ensure successful installations. * Communicate directly with vendors and interested parties when problems arise. * Monitor work order changes and communicate to necessary contacts. * Open and update cards primarily in Meister Task; tracking and reporting in all tools is required. * Contact vendors, stores, and necessary parties to provide job activity scope and appropriate directions. * Monitor control systems (incident reports and service levels). * Daily managing/change DNS IP addresses in “InfoBlox”. * POC for Checkpoint calls from onsite Technicians. * Communicate with team and send Closeout Email to Distribution list. * Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned. * Act as a point of contact between the client Help Desk, IT Support, and onsite Technicians. * Assist with the identification and implementation of solutions that provide enhanced functionality and value. Requirements * Preference IT associates degree or equivalent experience. * 1 year IT experience * 1 year experience in customer service related work. * 1 year experience with trouble shooting computer hardware and/or software. * Basic understanding of information technology infrastructure and computer platforms. * Basic understanding of computer administration concepts and vocabulary. * Basic understanding and familiarity of peripherals such as but not limited to: displays, keyboards, mice, hand scanners, printers, modems, wireless access points, etc.   #LI-DNI