PointClickCare

Compensation

Full Description

The Process Analyst at PointClickCare plays a pivotal role in driving operational excellence by partnering with Senior leaders across Sales, Success, Professional Services and Support to analyze, design, and implement process improvements across the organization. This position is responsible for identifying gaps, recommending solutions, and coordinating cross-functional teams to deliver impactful business initiatives. By leveraging expertise in process analysis and project management, the Process Analyst ensures that new workflows and solutions enhance business performance and stakeholder satisfaction. Ultimately, this role contributes to PointClickCare’s mission of building innovative healthcare technology that improves the quality of life for seniors and their caregivers. \n Key Responsibilities Analyze existing systems and operational procedures across Sales, Success, Professional Services and Support to design strategies for improving business performance that will leverage AI and automations. Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices Collect and document business requirements for process improvement initiatives, and create/maintain process maps. Coordinate cross-functional project teams to deliver on established business goals and facilitate User Acceptance Testing for new solutions Present reports to monitor the effectiveness of updated workflows and act as a process subject matter expert in strategic projects. Qualifications & Skills Proven ability to communicate effectively with senior leaders and develop relationships with executive leadership teams Proven experience with leveraging AI to streamline business processes. Agentforce experience a plus Experience with SalesForce, Gainsight, Service Cloud and/or Kantata Preferred experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives. \n $91,700 - $98,600 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $91,700 - $98,600 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n