PNKSLP LLC

Compensation

Full Description

Job Title: Work From Home Customer Service Professional (Remote) Company Overview: PNKSLP LLC is a dynamic and customer-focused company dedicated to providing exceptional service and support to its clients. With a commitment to innovation and quality, we strive to create seamless customer experiences through our remote service model. Role Overview: As a Work From Home Customer Service Professional, you will serve as the primary point of contact between PNKSLP LLC and our valued customers. Your role is essential in delivering outstanding inbound customer service, addressing technical inquiries, and ensuring customer satisfaction from the comfort of your home. What You'll Do: - You will handle inbound customer calls promptly and professionally. - You will troubleshoot and resolve technical issues reported by customers. - You will provide accurate information about products and services. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will follow up with customers to ensure their issues are resolved satisfactorily. - You will contribute to continuous improvement by providing feedback on customer concerns. - You will maintain a positive and empathetic attitude during all customer interactions. What You Bring: - Minimum of 2 years experience in a customer service or call center role. - Strong technical aptitude with the ability to understand and explain technical issues. - Excellent verbal and written communication skills. - Ability to work independently in a remote environment. - Proficiency with customer service software and CRM systems. - Strong problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working in a remote or virtual call center environment. - Familiarity with troubleshooting software or hardware issues. - Bilingual abilities or additional language skills. - Previous experience in a technical support role. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer opportunities for career growth within the company. Ready to Apply? To join our team as a Work From Home Customer Service Professional, please submit your resume and a brief cover letter outlining your relevant experience to careers@pnkslp.com. We look forward to hearing from you!