PNKSLP LLC

Compensation

Full Description

Job Title: Work From Home Customer Service Professional (Remote) Company Overview: PNKSLP LLC is a dynamic and customer-focused company dedicated to providing exceptional service and support to its clients. With a commitment to innovation and quality, we strive to create seamless customer experiences through our remote service solutions. Role Overview: As a Work From Home Customer Service Professional, you will serve as the primary point of contact between PNKSLP LLC and our valued customers. Your role is essential in delivering outstanding inbound customer service, addressing technical inquiries, and ensuring customer satisfaction from the comfort of your home. What You'll Do: - You will handle all inbound customer calls promptly and professionally. - You will troubleshoot and resolve technical issues reported by customers. - You will provide accurate information about products and services. - You will document customer interactions and maintain detailed records. - You will escalate complex issues to the appropriate departments when necessary. - You will follow up with customers to ensure their issues are resolved satisfactorily. - You will contribute to continuous improvement by providing feedback on customer concerns. - You will maintain a positive and empathetic attitude during all customer interactions. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have strong communication skills, both verbal and written. - You possess basic technical troubleshooting abilities. - You are comfortable working independently in a remote environment. - You have proficiency with customer service software and CRM systems. - You demonstrate excellent problem-solving and multitasking skills. Bonus Points If You Have: - Experience working in a remote call center or virtual customer service role. - Familiarity with technical products or services related to our industry. - Additional language skills beyond English. - Certification in customer service or related fields. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture focused on collaboration and growth. - We offer access to modern tools and technology to enhance your work experience. Ready to Apply? To join our team as a Work From Home Customer Service Professional, please submit your resume and a brief cover letter outlining your relevant experience to careers@pnkslp.com. We look forward to hearing from you!