PNKSLP LLC

Compensation

Full Description

Job Title: Work From Home Customer Service Professional (Remote) Company Overview: PNKSLP LLC is a dynamic and customer-focused company dedicated to providing exceptional service and support to its clients. With a commitment to innovation and quality, we strive to create a positive experience for every customer interaction while fostering a supportive and flexible work environment for our team members. Role Overview: As a Work From Home Customer Service Professional, you will serve as the primary point of contact between PNKSLP LLC and our valued customers. Your role is essential in delivering outstanding inbound customer service, addressing technical inquiries, and ensuring customer satisfaction through effective communication and problem-solving. What You'll Do: - You will handle inbound customer calls promptly and professionally from your home-based setup. - You will provide technical support and troubleshoot issues to resolve customer concerns efficiently. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members and management to improve service quality. - You will follow company policies and procedures to ensure compliance and consistency. - You will identify opportunities to enhance the customer experience and provide feedback. - You will manage multiple customer inquiries simultaneously while maintaining a positive attitude. What You Bring: - You bring at least 2 years of experience in a customer service or call center role. - You have strong communication skills, both verbal and written, with a clear and friendly phone presence. - You possess basic technical knowledge to assist customers with common issues. - You are comfortable working independently in a remote environment with reliable internet access. - You have excellent problem-solving skills and the ability to stay calm under pressure. Bonus Points If You Have: - Experience with CRM software and call center technology. - Previous remote work experience. - Multilingual abilities to support diverse customer bases. - Additional training or certification in customer service or technical support. What We Offer: - We offer a fully remote work opportunity with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive team culture that values your contributions. - We offer the tools and resources needed to succeed in your role from home. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Work From Home Customer Service Professional position at PNKSLP LLC. We look forward to hearing from you!