PNC

Compensation

Full Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Client Solution Manager II within PNC's Corporate & Institutional Banking (C&IB) Merchant Services organization, you can sit anywhere within the PNC footprint. • Directs and manages all sales, service and execution support for new and ongoing complex C&IB client relationships. • Leads staff to achieve relevant KPI's and requirements. • Monitors and oversees all activities involved with support of sales, service and execution. • Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience. • Provides reports on performance to leadership. • Participates in establishing and ensuring compliance with internal policies and procedures and risk controls. • Manages client exceptions and highest level escalations. • Manages and maintains relationships with internal/external service partners. • Manages, aligns, and oversees the development of the C&IB Merchant Services Commercial Relationship Management team which may include supervisors and individual contributors. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. As a manager of talent in PNC, you will be expected to: • Include Intentionally: Cultivates diverse teams and inclusive workplaces to expand thinking. • Live the Values: Role models our values with transparency and courage. • Enable Change: Takes action to drive change and innovation that will transform our business. • Achieve Results: Takes personal ownership to deliver results. Empowers and trusts others in decision making. • Develop the Best: Raises the bar with every talent decision and guides the achievement of all employees and customer. Qualifications • 5+ years of Merchant Services experience. • Preferred management/supervisory/leadership experience in the Merchant Services industry. • University/college degree or a comparable combination of education, job specific certification(s), and experience (including military service). • At least 3 years of prior management experience is typically required. Requirements • Business Decisions • Client Counseling • Client Relationship Building • Competitive Advantages • Customer Experience (CX) • Management of Employees • Merchant Services • Personal Initiative • Relationship Management • Results-Oriented Benefits • Comprehensive medical/prescription drug coverage (with a Health Savings Account feature) • Dental and vision options • Employee and spouse/child life insurance • Short and long-term disability protection • 401(k) with PNC match, pension and stock purchase plans • Dependent care reimbursement account • Back-up child/elder care • Adoption, surrogacy, and doula reimbursement • Educational assistance, including select programs fully paid • A robust wellness program with financial incentives • Maternity and/or parental leave • Up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • Between 15 to 25 vacation days each year, depending on career level and years of service