Pluralsight

Compensation

Full Description

Job Description: As a Customer Success Coordinator at Pluralsight, you’ll play a key role in helping our customers realize ongoing value from our platform. You’ll manage a high volume of customer renewals, uncover opportunities for growth, and ensure our customers feel supported at every stage of their journey. You’ll be working at the intersection of Customer Success, Revenue, Marketing, and Legal, using your organizational and communication skills to deliver a seamless customer experience. Who you’re committed to being: A clear and empathetic communicator who thrives in a collaborative environment A detail-oriented problem-solver who enjoys driving process and results Someone who values diversity of thought and brings an inclusive mindset to your work A proactive teammate who takes initiative and ownership A lifelong learner with curiosity about SaaS, tech, and workforce development What you’ll do: Manage the full renewal lifecycle for a large portfolio of customers Create quotes, process orders, track forecasts, and collect purchase orders Support agreement negotiations in partnership with internal stakeholders Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement Partner with Account Executives to support upsell and cross-sell motions Maintain accurate records and contribute to forecast accuracy and account health Experience you’ll bring: A passion for helping customers succeed and a drive to make an impact Grit and resilience—you’re energized by challenges and persistent in finding solutions Exceptional organizational skills and attention to detail to manage multiple priorities at once Requirements: Curiosity around SaaS, technology, or workforce development. Basic understanding of business development, sales or customer success Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.) Business sense and ability to analyze data to address customer situations. Strong communication, organization and time management skills Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility. Why you’ll love working here: We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location We’re mission driven and guided by our culture pillars We have a strong commitment to diversity and belonging We cultivate a culture of trust, autonomy, and collaboration We’re lifelong learners and champion team member growth and advancement We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster. Physical Requirements: This role is primarily performed in an office or home office setting and involves standard computer-based work. EEOC Statement & Accommodations Statement: Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report. The annual base salary + variable for this role is $57,800 - $80,300 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply. Applications must be submitted within 90 days after the initial posting date to be considered. Recruiting Scam Notice: Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page. #LI-SJ1 #LI-Remote Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.