Plenful

Compensation

Full Description

What you’ll do Own implementation outcomes and long-term success for use cases in our 340B Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage 340B implementations day-to-day Drive time-to-value for our 340B customers by designing efficient, repeatable implementation templates and playbooks, and continuously refining onboarding workflows Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery. Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed. Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements. Own KPI outcomes for 340B implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets. What we’re looking for Experience 5+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field Ability to explain complex technical problems in concise communication Experience in the healthcare industry and preferably within the 340B, TPA, and pharmacy analytics space Mentored and guided team members in effective implementation and problem-solving. Successfully served as a senior escalation point for complex technical issues, resolving critical roadblocks. Technical skills Proficient in SQL Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.) Familiarity with code (Python, YAML, etc.) Additional skills Excellent verbal and written communication skills Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues Ability to serve as a senior technical point of escalation, representing Plenful externally on technical matters and ensuring clear, credible communication with customers during escalations or complex implementations Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience Highly organized, able to manage multiple accounts, and prioritize tasks independently. Miscellaneous A genuine interest in healthcare and making the industry more efficient Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members A bias toward action and enjoyment working in a dynamic, fast-moving environment Plenful perks Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team offsites, 401K matching, and stock options Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders