Planned Parenthood of the Rocky Mountains

Compensation

Full Description

Position: Virtual Care Center Regional Advanced Practice Manager (RAM) Full Position Salary Range: $128,419.37/year - $172,584.90/year Starting Pay: Although our full pay range is included above, the budgeted hiring range for new hires is $128,419.37/year - $150,502.14/year Schedule: Full-Time; Benefits-Eligible Monday - Friday 9am - 5pm About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services. Snapshot: You will split your time between leadership and administrative duties and providing direct patient care, usually about one to two days per week. You may cover no more than approximately 50% of your time engaged in patient care in support of covering vacancies. You may work from home or office. If you work from home, you will need a reliable internet connection, quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or teambuilding. Our Ideal Candidate • Must have at least three years’ experience in sexual and reproductive health care or equivalent at the advanced practice level. Clinical leadership and/or teaching experience preferred. • Completed a NP, or CNM educational program and is certified as a NP or CNM by a national certification organization and met state requirements for licensing or certification as an NP or CNM • Must have an active license in at least one of the following states and must obtain and maintain active licensure in the others: Colorado, Wyoming, and New Mexico. • Must have, or be willing to obtain, DEA and other prescriptive licensing required in Colorado and New Mexico. • No restrictions on your ability to be credentialed with Medicaid or other payors • Must have reliable transportation Primary Areas Of Responsibility/Essential Functions You will work in partnership with the Manager of Telehealth and Director of the Virtual Care Center to align the work and ensure the success of operational and clinical strategic goals. You will lead and invest in employees through the performance management life cycle, including: • Recruitment: Strategically source, interview, and hire diverse candidates • Onboarding: Identify clinical learning needs, determine training and onboarding plans, and collaborate with the training team to implement. • Coaching: Monitor employee performance and provide constructive feedback and coaching. Operationalize continuous quality improvement of clinical care and related Virtual Care Center operations that are not meeting quality or productivity expectations. • Evaluation: Conduct clinician assessments and documentation audits and ensure clinical and documentation competence, and clinical efficiency, and provide formal feedback of performance and behavior. • Development: Identify and support opportunities for learning and development. You lead, support, mentor, and coach clinicians and provide clinical guidance to the virtual care center team. You support licensed staff to develop and achieve clinical excellence, continuous professional growth, and progress on the clinical ladder as appropriate. You will support unlicensed staff with medical questions or concerns. Work collaboratively with Clinical Quality and Risk management and the nursing team in the Virtual Care Center to create, evaluate, and iterate nursing protocols for triaging patients and managing patient calls. • Accountability: Assess and hold employees accountable to expectations including clinical key performance indicators, policies, and medical protocols related to clinical quality, and appropriate delivery of medical care, efficiency and productivity, etc. You facilitate communication and are a culture steward for the health care team. • * Keep employees abreast of information pertaining to their daily work • Liaise between agency leadership and employees; represent and model agency decisions and advocate for team needs. • Practice and model ethical communication • Guide the clinicians in resolving interpersonal issues in the workplace, dispelling silos, and integrating the clinical, operational, and quality initiatives. You act as a champion in the In This Together Values and Service Standards and the REACT customer service model. • Monitor the engagement of the team and champion resiliency, especially through change management initiatives, and foster a safe and productive culture for all employees. • Connect employees’ work to the mission, vision, and values of the organization and align employee goals with the direction of the agency You support the operational success of the Virtual Care Center and the agency. • Support the implementation of strategic and tactical plans to ensure the Strategic Plan, as it relates to the clinical care in the Virtual Care Center, is being followed and all goals of the Plan, as they relate to patient care, are being met. • Participating in strategic planning by providing input and escalating key strategic concerns • You ensure consistent and standardized implementation of policies and new initiatives through providing oversight, direction, and support to APCs and virtual care employees • Oversee APC coding and documentation in collaboration with the revenue cycle team (i.e.: billing/coding compliance) • Monitor Virtual Care Center operations to ensure patient access meets defined standards, partner with VCC Leadership in development and implementation of transformative measures to improve access, and minimize open capacity and no shows • Collaborate with Clinical Quality and Risk team to promote high quality clinical care, proactively mitigate clinical risk and respond to practice or policy deviations and adverse events. • Participate in writing and improving policies and procedures. In compliance with all relevant laws, regulations, policies, and protocols including the PPRM Medical Standards and Guidelines (MS&Gs), you will provide direct patient care, including abortion services, with a focus on providing culturally competent, trauma-informed care, increasing access to reproductive health care, meet key performance indicators and quality metrics, while leading the health care team. • Obtain a complete health history, education, counseling, evaluation, and management with special emphasis on reproductive health, to include provision of abortion care and management of abortion and gender-affirming care, for all patients inclusive of all genders and gender identities, including patients assigned male at birth. • Order, perform, and interpret diagnostic studies and run EHR follow up reports as indicated and provide appropriate treatment and follow-up. • Triage medical questions and concerns from patients, including providing daytime Call for Abortion patients. • Provide asynchronous care for patients seeking birth control, emergency contraception, and/or UTI treatment by the PPDirect app, which is available for patient 7 days a week. • Conduct visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion and gender affirming care. • Answer patient questions received via the Patient Portal • Provide screening, testing, diagnosis, and treatment for sexually transmitted diseases, cancers of the reproductive organs, and other testing/diagnosis/management and perform mandatory STI reporting to Colorado, New Mexico and Wyoming State Departments of Health as indicated. • Lead care delivery, including appropriate delegation of clinical and non-clinical tasks to the health care team • Complete documentation in a timely manner and maintain accurate and thorough documentation in an electronic health record. • Document accurate, complete billing and coding protocols. • Complete incident reports as indicated and actively support risk mitigation. • Participate in quality improvement. • Participate in continuing medical education, including attending clinician meetings, completing required educational/training curricula and maintaining up to date fund of knowledge in all practice areas. COVID-19 Protocol: Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. Flu Protocol: All employees working directly with patients, the community or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date. Background Check Required: Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.