PlacingIT

Compensation

Full Description

Salesforce Business Analyst - Healthcare Platforms – 1770 Location: Remote within the U.S. Employment Type: Full-Time, salaried w/benefits Salary Range: $90K-$99K Visa Restrictions: We are currently only able to consider candidates who are authorized to work in the U.S. without sponsorship. Role Overview We are looking for a Senior Business Analyst to take end-to-end ownership of business processes supported by Salesforce within a healthcare environment. This role sits at the intersection of operations, technology, and strategy, translating real-world workflows into scalable system solutions. You will work closely with operational leaders, product owners, and delivery teams to ensure Salesforce enhancements are purposeful, well-defined, and aligned with business outcomes. This is a hands-on role requiring both functional expertise and the ability to guide Salesforce initiatives from concept through delivery. Key Responsibilities • Serve as a subject-matter expert for Salesforce-based solutions, providing both functional and technical guidance across initiatives • Lead analysis and execution of Salesforce enhancements, ensuring solutions are practical, scalable, and aligned with operational goals • Take ownership of healthcare provider-related workflows supported by Salesforce, ensuring systems reflect real operational needs • Develop a deep understanding of end-to-end provider operations, including onboarding, credentialing, ongoing maintenance, and offboarding • Partner with stakeholders to clarify business problems, validate assumptions, and ensure requests are grounded in true business drivers • Translate business objectives into clear, actionable, and testable functional requirements • Create process maps, workflow diagrams, and gap analyses to identify inefficiencies and improvement opportunities • Facilitate stakeholder workshops, discovery sessions, and requirement reviews to build shared understanding and alignment • Ensure proposed solutions align with operational realities, regulatory considerations, and system constraints • Manage and refine the product backlog, including defining user stories, acceptance criteria, and prioritization • Act as the primary point of coordination between business teams and technical delivery teams throughout the development lifecycle • Support Agile delivery practices, contributing to sprint planning, backlog grooming, and solution validation Required Skills & Experience (Bold items are required) • Salesforce platform experience (functional and/or technical) • Healthcare industry experience, ideally supporting provider-focused operations • Demonstrated success as a Senior Business Analyst supporting complex business systems • Strong understanding of provider lifecycle processes, including credentialing and compliance-driven workflows • Extensive experience with requirements elicitation, documentation, validation, and traceability • Proven ability to perform process analysis, workflow design, and business process optimization • Experience working in Agile or Scrum delivery environments • Strong analytical mindset with the ability to question assumptions and uncover root causes • Excellent communication and stakeholder engagement skills, with the ability to translate business needs into technical direction What Success Looks Like • Business needs are clearly defined, validated, and translated into actionable Salesforce solutions • Stakeholders trust the analysis and guidance provided • Delivery teams receive well-structured, unambiguous requirements • Salesforce enhancements measurably improve operational efficiency and user experience