Piper Companies

Compensation

Full Description

Cloud Support Technician Join our team at Zachary Piper Solutions in Redmond, WA, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities. Work Schedule: Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month. Responsibilities: • Monitor deployment flow and promptly escalate issues to deploying teams. • Collaborate with feature teams to resolve volume drivers. • Execute documented deployment scripts and procedures. • Coordinate restoration actions with internal and external teams. • Support outage recovery efforts within defined SLAs. • Log all actions in designated systems for audits and root cause analysis. • Drive recovery efforts with feature teams. • Troubleshoot and resolve customer or service outages. • Update operational procedures and training documentation as necessary. • Manage secure work area operations, including hardware deployments and physical escort duties. • Assist with equipment troubleshooting and user account requests. Required Skills: • Active TS/SCI with Fullscope Polygraph clearance. • Bachelor's Degree in IT or equivalent practical experience. • 1+ year of experience in Information Technology Compensation: • Up to $125,000 depending on experience • Medical, Dental, Vision, 401k, paid time off, and holidays