Phoenix Staff, Inc.

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Phoenix Staff, Inc. is seeking a Support & Implementation Project Manager to provide hands-on support to SaaS users and collaborate with implementation teams for successful client software deployments. This role involves managing multiple projects, communicating effectively with stakeholders, and troubleshooting issues to ensure smooth software implementations. Responsibilities • Provide direct support to end users through email and occasional phone calls. • Collaborate with implementation leaders and specialists on new client onboarding and system configuration. • Manage multiple projects simultaneously, identifying critical paths, deadlines, and resource needs. • Analyze new requests, troubleshoot issues, and clearly explain existing system features and functionality. • Adapt quickly to new software platforms and manage project delivery within timelines and budgets. • Communicate effectively with clients, stakeholders, and internal teams to ensure smooth implementations. • Break down large tasks into actionable steps and track progress without significant oversight. Skills • 5+ years of project management experience required • Proficiency with project management platforms such as Monday.com or Zoho Projects • Skilled in Microsoft Office Suite with strong research abilities and attention to detail • Experience creating user-friendly documentation and training for non-technical staff • Excellent leadership, communication, negotiation, and presentation skills • Ability to work independently, manage priorities, and meet deadlines in fast-paced settings • Basic knowledge of SQL queries in MS SQL and familiarity with HTML and JavaScript • Willingness to travel within the region and adjust to flexible schedules as needed • SaaS software exposure preferred Education Requirements • Bachelor's degree in engineering or a related field (civil or computer engineering preferred) Company Overview • Phoenix Staff is a boutique technology recruiting firm that helps companies and candidates in Austin, Las Vegas, and Phoenix make their careers rise. It was founded in 2002, and is headquartered in Phoenix, Arizona, USA, with a workforce of 11-50 employees. Its website is https://phoenixstaff.com/. Company H1B Sponsorship • Phoenix Staff, Inc. has a track record of offering H1B sponsorships, with 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.