PhillyTech (SaaS Talent)

Compensation

Full Description

Job Description: • Own and execute technical platform setup and configuration for clients, including Everflow configuration and Shopify integrations. • Independently diagnose and clearly articulate root causes and fixes for tracking and integration issues, involving Engineering only when necessary. • Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations. • Lead technical discovery during sales handoff and translate business needs into system configurations. • Project manage technical client requests and issues through resolution with speed and clarity. • Troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools and Postman or other API testing tools. • Execute business-driven updates such as commission changes, feature rollouts, and configuration adjustments. • Build and maintain SOPs, documentation, and troubleshooting guides for recurring workflows. • Serve as the primary technical point of contact for clients, communicating solutions clearly and confidently. • Collaborate with engineering and product teams to scope and deliver client-specific needs. • Surface recurring technical issues and automation opportunities to improve the platform and client experience. Requirements: • 3-5+ years of experience owning technical onboarding, integrations, and execution for customer-facing SaaS platforms. • Must have experience with either of the following or very similar: Everflow, Impact, or PartnerStack. • Hands-on experience troubleshooting Shopify conversion, checkout, and post-purchase tracking. • Direct experience with affiliate tracking, attribution, pixels, webhooks, and transaction IDs. • Ability to diagnose issues and state fixes clearly. • Comfort owning issues end-to-end without engineering as the first line of defense. • Background in technical, client-facing roles with strong project management skills. • Ability to translate business requirements into technical workflows and clear documentation. • Hands-on troubleshooting experience using tools like Chrome DevTools and API testing tools. • Demonstrated ability to operate with urgency, precision, and ownership in a fast-paced environment. • Must be able to work in a fast-paced environment with the ability to prioritize, multitask, perform well under pressure, meet deadlines, and wear multiple hats. Benefits: • Fully remote role (North America or Central/South America). • High ownership and autonomy in a technical, client-facing role. • Opportunity to work on an AI-first SaaS platform used by fast-growing brands. • Professional development