Philips

Compensation

Full Description

Job Title Remote Service Engineer - MRI (Remote-Based, USA) Job Description As a Remote Service Engineer (RSE) you will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with MR products. Your role: Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers Resolving customer service events by leveraging Philips tools and resources as needed Timely escalation of customer product issues for evaluation and action by higher level support Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions You're the right fit if: You’ve acquired 5+ years of experience in diagnostic imaging, preferably in a field service environment, and have been trained in Philps products. Your skills include experience with Philips MRI equipment, Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products. Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment. You have a High School graduate degree or bachelor’s degree in engineering, medical or science related, preferred You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Ability to communicate, written and verbally, with various levels of employees and customers. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a remote role. About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The hourly pay range for this position in (AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV) is 37.00 to 59.00 plus overtime eligible and 1st/2nd shift pay differential. The hourly pay range for this position in (AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY) is $39.00 to $62.00. plus overtime eligible and 1st/2nd shift pay differential. The hourly pay range for this position in (AK, DE, MD, NY, RI, or WA) is 41.00 to 65.00 plus overtime eligible and 1st/2nd shift pay differential. The hourly pay range for this position in (CA, CT, DC, MA, or NJ) is $44.00 to $70.00 plus overtime eligible and 1st/2nd shift pay differential. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. #LI-PH1 #LI-Remote This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.