PGL (Perimeter Global Logistics)

Compensation

Full Description

Description Position Purpose To meet or exceed the expectations of our clients, every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job-related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department, as well as in other departments, when they may need it. To build strong working relationships with our present client base. Tasks • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping. • Maintain metrics, reports, process documentation, customer service logs, or training or safety records • Provide guidance to logistics specialists, planners, or schedulers • Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. • Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources. • Correspond with suppliers or customers to improve supply chain efficiency or sustainability. • Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives • Assist with the execution of negotiating transportation rates or services • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers. • Recommend optimal transportation modes, routing, equipment, or frequency. • Monitor product import or export processes to ensure compliance with regulatory or legal requirements. • Participate in carrier management processes, such as selection, qualification, or performance evaluation. • Assist in the development of risk management programs to ensure continuity of supply in emergency scenarios. • Plan or advise on improvements to internal or external logistics systems or processes. • Plan or advise on material flow management systems to meet production requirements. • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. • Facilitate policies and procedures for logistics activities • Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services • Establish or monitor specific supply chain-based performance measurement systems. • Execute specific customer requirements, such as internal reporting or customized transportation metrics. • Ensure carrier compliance with company policies or procedures for product transit or delivery • Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities. Work Activities • Understand and utilize all standard procedures • Generating P.O.D. exception reports for your station • Utilize exception reports as tracing worksheets • Utilize exception reports as tracing worksheets. • Utilize all pertinent aspects of the PGL phone system. • Utilize all pertinent published resources. • Obtain proof of deliveries on all shipments generated by your station. • Give proof of deliveries, flight information, shipment history, and other computer-accessible information upon client request. • Utilize the computer system on every call received or made. • When requested, be able to supply the Shipment location and status, last action taken on the shipment for every shipment & full shipment history. • Follow up on every shipment generated by your station. • Recognize potential challenges in routings and pay special attention to them. • On every call, note all pertinent information received or given in the memo section of the alert screen. • Update any changes in regards to routing in the Routing section of the Alert screen. • Accrue accurate costs, looking out for the financial interest of our clients and PGL. • Justifying agent charges by noting any special requirements relevant to the services provided. • Send out information to start the preliminary carrier claims process. • Generate a turnover log for fellow employees each day. Qualifications Qualifications Education and Experience 2-7 Years of Freight Forwarding experience AOG experience is a plus Hazmat certification is a plus Experience With All Requisite Compliance And Regulatory Requirements Willing to work a variable schedule, including weekends and holidays Education: Industry-related degree and/or certification Knowledge Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Negotiation — Bringing others together and trying to reconcile differences. Time Management — Managing one's own time and the time of others. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Coordination — Adjusting actions in relation to others' actions. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Service Orientation — Actively looking for ways to help people. Abilities Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension — The ability to read and understand information and ideas presented in writing. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly. Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Selective Attention — The ability to concentrate on a task over a period of time without being distracted. Near Vision — The ability to see details at close range (within a few feet of the observer). Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Speech Clarity — The ability to speak clearly so others can understand you. Speech Recognition — The ability to identify and understand the speech of another person. Written Expression — The ability to communicate information and ideas in writing so others will understand. Tools • Desktop computers • Facsimile machines • Laptop computers • Special purpose telephones • Multi-line telephone systems Technology • Compliance software • Electronic mail software • Enterprise resource planning ERP software • Manufacturing resource planning MRP software • Customer resource management CRM software • Logistics and supply chain software (CargoWise ediEnterprise) • Microsoft Excel and other office applications