Petvisor

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Petvisor is a company that specializes in client engagement solutions for the pet healthcare and services communities. They are seeking a CX Enablement Manager to drive the strategy and execution of enablement initiatives for their Customer Experience organization, focusing on building a culture of continuous learning and developing a Customer Enablement Program for veterinary practice partners. Responsibilities • Develop and execute a comprehensive enablement strategy for the entire Customer Experience organization (Customer Success, Support, and Onboarding) • Own the end-to-end enablement lifecycle, from needs analysis and content creation to delivery and measurement of impact • Partner with CX leadership to identify skill gaps and create targeted training programs, including new hire onboarding and continuous learning paths • Lead the selection, implementation, and management of a Learning Management System (LMS) to serve as the central hub for all enablement content • Design and build a customer-facing enablement program, including a knowledge base, video tutorials, and online courses, to help our customers get the most out of PetDesk • Collaborate with Product and Product Marketing to ensure the CX team is expertly trained on new features, products, and value propositions • Work with Sales Enablement to ensure consistent messaging and a seamless handoff process between teams • Establish key performance indicators (KPIs) and metrics to measure the effectiveness of enablement programs and report on their impact to leadership Skills • 7+ years of experience in an enablement role within a B2B SaaS environment, with a strong emphasis on Customer Experience, Customer Success, or Support • Demonstrated experience building and scaling enablement programs from the ground up • Strong strategic planning and project management skills, with the ability to manage multiple priorities in a fast-paced environment • Experience in selecting and managing an LMS • Exceptional communication, presentation, and facilitation skills • A collaborative and influential leadership style, with the ability to build strong relationships with stakeholders at all levels • Experience working cross-functionally with Product, Marketing, and Sales teams Benefits • Medical coverage for employees and dependents (80-90% covered by employer) • Employer HSA contribution with HDHP • 401(k) match up to 3.5% • Dependent Care Flexible Spending Account (FSA) • Dental & Vision coverage available • Basic Life and AD&D Insurance • Short and Long Term Disability • Flexible Time Off & 12 Paid Annual Holidays • Paid Parental Leave • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance • $250 Annual Stipend for Learning and Development Company Overview • Petvisor is a veterinary and pet services business management and client engagement software company. It was founded in 2021, and is headquartered in Orlando, Florida, USA, with a workforce of 201-500 employees. Its website is https://petvisor.com.