PetSafe Brands

Compensation

Full Description

At Invisible Fence® Brand we are every bit as passionate about the well-being of pets today as we were when our founder created the world’s first dog fence. It’s that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry-changing pet solutions,. It is in the way of our ongoing Shelter to Forever Home Program. It is in the way we provide expert care to you and your pet from your neighborhood Invisible Fence® Brand dealer. Most of all, it is our commitment in the worry-free way you enjoy your pet’s companionship. The way we look at it, nothing could be more revolutionary—or more wag-worthy—than that! When it comes to improving the lives of pets and their people, it’s never a job. It’s a labor of love. Responsibilities: Maintains an awareness of and is actively involved in the performance of stores within the region to identify and address potential areas of operational improvement and works with the manager on strategies to enhance dealer performance, implement market strategies, and improve sales and profit in the community. Coaches and provides input to managers on strategies for professional development both for the GOM themselves as well as teammates within their stores. Oversees major training initiatives within the region and provides timely feedback to the Director of IFB Regional Operations and HR Business Partner regarding training needs in the community. Works with Director of IFB Regional Operations and marketing team to implement marketing strategies and initiatives within the region. Leads the implementation of corporate initiatives and identifies opportunities and organizes GOM in the community to execute those opportunities. Builds relationships with community organizations and community leaders and facilitates these relationships with the GOM in the community. Provides feedback to the Director of IFB Regional Operations on the performance of leadership development potential of GOM within the region. Manages and attains store sales, gross profit, expense, income, and payroll budgets. Manages and attains inventory budgets, to include selecting and ordering new, promotional, and permanent merchandise; keeping dealers in stock, and liquidating overstocked, slow-moving, and/or old merchandise. Recommends, implements, and enforces Company policies and procedures designed to identify and minimize profit loss. Supports Company EEO and other employment policies in all management practices and maintains a professional harassment-free work environment for all employees. Ensures that teammates provide exceptional customer service levels, and are courteous, friendly, and efficient. Implements competitive pricing programs/price structure category; and sales, promotional, and advertising programs for the dealerships. Ensures returned/damaged goods program is kept current. Facilitates the implementation of new technology and maintains a working knowledge of new systems and software that affect the dealer’s performance. Improves and maintains store condition, maintenance, an appearance for the safety, health and well-being of customers and teammates, and ensures adherence to applicable government regulations and laws. Enforces Company policies and procedures. Informs appropriate teammates of store plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity. Provides feedback regarding dealer operations to Director of IFB Regional Operations to facilitate active involvement in the success of the company. Maintains proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority. Develops teammates through orientation, training, establishment of objectives, communication of rules, and constructive discipline, while building employee morale, motivation, and loyalty. Identifies and develops teammates abilities in preparation for promotional opportunities and to meet the changing needs of the Company. Audits own performance and recommends own objectives and standards of performance. Maintains consistency through regular visits to region locations. Other duties as assigned. Qualifications: Bachelor’s degree is preferred 5-8 years of experience in Sales & Marketing Strong leadership and financial planning skills Results oriented with a strong sense of ownership Solid strategic thinker who can motivate a team to execute a plan Results oriented with a strong sense of ownership A high level of professionalism. Coaching / Mentoring skills Ability to solve problems and perform well under pressure and time constraints. Ability to read, write, and speak English and to be able to effectively communicate sales or training requirements with customer’s in an accurate manner. Excellent communication skills, with special emphasis on effective listening. Exceed standard customer satisfaction levels. Problem analysis and problem solving Delegating tasks and responsibility Must have a valid driver’s license. Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes. Accountabilities: Following Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts. Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champions timely follow-up service for the customer, solicits and receives customer referrals and endorsement letters, follows-up on free battery plans for customers to ensure they are awarded for applicable referrals and always delivers friendly and professional service to all customers Annual certification for Perfect Start™ Plus pet training Submit customer reports and notes to Director of IFB Regional Operations, GOM or AGM and submit SGLs, upsells and Google Reviews Report to Director or GOM any vehicle maintenance issue that may require additional maintenance Professional appearance and demeanor Regular and predictable attendance is required Relationships: Reports directly to the Director of IFB Regional Operations Works with Director of IFB Regional Operations and GOMs to reach goals and initiatives Manages GOMs, AGMs, Pet Solutions Technicians, Pet Consultants and Pet Trainers while overseeing Customer expectations Consistently sets high standards with the Branches associates to develop and enhance customer relationships To learn more about PetSafe Brand and Invisible Fence® Brand, our history, culture and community involvement, please visit www.RadioSystemsCorporation.com PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:PetSafe® Brand, SportDOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. PetSafe® Brand makes every product from leashes and harnesses to water fountains and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.