Peter Millar

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The ECOM Customer Care Specialist provides exceptional customer experiences and ensures that we honor service promises. We appreciate our customers and look for individuals who love to take care of people, solve problems and have fun too. This position provides variety, allowing staff to respond to customers via phone, email and live chat. It’s fast-paced – so the time flies. We provide extensive training to learn about our product, the customers and our systems. This is a fully remote, full-time seasonal position expected to run from November 4, 2025, through January 30, 2026 and will be from 9:00am-6:00pm EST. The role offers a competitive hourly rate of $20.50. ESSENTIAL FUNCTIONS: The first to respond to customers, this role will communicate professionally, accurately, efficiently, verbally, by email and in chat. Engage and optimize each customers experience by demonstrating patience and empathy; prioritize your customer’s needs. Resolve product related inquiries and make purchasing recommendations based on the needs and interests of the customer. Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process. Learn about the latest product releases and upcoming launches and engage with customers to recommend new products. Collaborate with other teams to share suggestions regarding quality assurance and product requests by customers. Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns. DESIRED EDUCATION AND EXPERIENCE: Bachelor’s degree preferred 1-3 years of experience in customer service, sales or retail required Experience in E-Commerce and/or online marketing and merchandising is a plus Strong skills with Microsoft Office required. Experience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plus Experience using an organizational time management system required Experience solving problems and thinking critically required If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories. Peter Millar clothes and accessories are available online and in specialty retail stores and the most prestigious resorts. Our global distribution includes North America, Europe, Asia, Australia and the South Pacific. Peter Millar is headquartered in Raleigh, North Carolina with a distribution center in Durham, North Carolina.