Pet Meadow

Compensation

Full Description

Responsibilities: Office & Administrative Operations · Supervise day-to-day front-desk operations, administrative workflow, and office staff · Monitor scheduling, workflow, and overall office efficiency · Answer phones, respond to emails, and assist customers with professionalism, empathy, and compassion · Maintain accurate records, service documentation, and client information · Process invoices, payments, and administrative reports · Coordinate communication between veterinary hospitals, spoke locations, drivers, and operations teams · Support operational workflow between the central crematory facility and surrounding spoke locations · Ensure compliance with company procedures, policies, and operational standards · Make real-time operational decisions to maintain workflow efficiency and service quality · Escalate customer service concerns, operational issues, or compliance matters to management as appropriate Transportation & Logistics Coordination · Coordinate transportation schedules and routing for pet pickups and deliveries · Assist in overseeing transportation specialists/drivers to ensure timely and professional service · Verify chain-of-custody documentation and transportation paperwork accuracy · Monitor vehicle maintenance schedules, cleanliness, and safety compliance · Serve as a back-up driver for local pickups or deliveries when operationally necessary · Ensure all transportation activities are performed with dignity, compassion, and professionalism Leadership & Team Supervision · Lead, coach, and support office and transportation team members · Assist with training new employees on office procedures and transportation protocols · Monitor staff performance and provide feedback to management · Help resolve operational or customer service concerns professionally and efficiently · Foster a positive, respectful, and team-oriented work environment Customer Service · Serve as a compassionate point of contact for grieving pet families · Build and maintain positive relationships with veterinary clinic partners · Support memorial service coordination and client communication · Represent the company professionally during all interactions Safety & Compliance · Follow all safety procedures and PPE requirements · Maintain confidentiality and professionalism at all times · Ensure compliance with company transportation, operational, and workplace safety standards Required Qualifications · High school diploma or equivalent · Previous supervisory, office management, logistics, customer service, or operations experience · Valid driver’s license with a clean driving record · Strong organizational and multitasking abilities · Excellent verbal and written communication skills · Strong customer service and leadership skills · Ability to work independently and in a fast-paced environment · Proficiency in Microsoft Office and office software systems · Compassionate, professional, and respectful demeanor · Comfortable occasionally driving company vehicles for local pickups or deliveries as operational back-up support · Ability to lift, carry, and move pets and materials weighing up to 60–80 pounds · Comfortable working in an environment involving deceased pets, crematory operations, odors, heat, and exposure to equipment · Willingness to wear required personal protective equipment (PPE) and follow safety procedures at all times · Flexibility to work occasional early mornings, evenings, or weekends as operational needs require Preferred Qualifications (good to have but not a strict requirement) · Experience in pet aftercare, funeral services, veterinary services, transportation, or logistics industries · Experience supervising drivers or coordinating transportation routes · Experience driving cargo/commercial vans · Experience with GPS routing and scheduling systems