Perseus Group, Constellation Software

Compensation

Full Description

About the job This position sits at the intersection of technical support, project coordination, and field service. Mission Ensure smooth customer onboarding, product installation, and ongoing support by acting as the assistant North American liaison between clients and the remote customer support developers, driving product satisfaction and operational excellence. Outcomes (Success Metrics over First 12 Months) Support Coordination Manage and triage all incoming customer support requests via Azure DevOps. Ensure 90%+ of support tickets are acknowledged within 1 hour. Maintain clear communication between U.S.-based clients and the offshore dev team, ensuring follow-through and closure on all support issues. Implementation & Installations Successfully coordinate 100% of scheduled on-site installations (expected: 4 per month max) (2 day on site requirement) Initiate post install survey 30 days after install. Maintain a customer satisfaction rating of 90%+ from post-install feedback surveys. Meeting Coordination & Communication Schedule and facilitate weekly sync meetings between customer support developers and Product Manager. Attend Weekly RentHub QA with Dealers. Occasionally preside over meeting to present release. Create and maintain internal documentation and installation checklists. Provide bi-weekly update summaries on support patterns or recurring issues to help inform product decisions to internal leadership. Product Feedback & Liaison Log and escalate customer feedback with actionable summaries to the product team. Participate in at least 1 quarterly roadmap meeting to represent support and field experience insights. Competencies (Key Traits & Skills) Strong Communicator: Can confidently speak with clients, developers, and leadership across cultures and time zones. Tech-Savvy & Resourceful: Familiarity with software installation, remote troubleshooting, and Azure DevOps or similar platforms. Organized & Detail-Oriented: Can manage a support queue, track meetings, and maintain records with consistency. Self-Starter: Capable of working independently, traveling for installs, and managing shifting priorities. Customer-Oriented: Has a service mindset and takes pride in client success. Rental Experience: Has some sort of dealership experience and/or has worked in a rental environment. Nice-to-Have Experience Experience with rental software, dealership systems, or SaaS installations. Prior experience in a fast-paced startup or scale-up environment. Familiarity with agile workflows and product development cycles. FLSA Designation (US Only): Exempt Salary Range: Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Sales positions may be eligible to participate in the business commission plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com. NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records. #LI-HP1 #DealerGroup Perseus, an operating group of Constellation Software Inc., acquires independently managed software companies around the world. It provides them with the strategic guidance and financial security they need to become leaders within their respective markets. Perseus Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. "We seek out vertical market software businesses where motivated small teams composed of good people, can produce superior results in tiny markets. What we offer our business unit managers is autonomy, an environment that supports them in mastering vertical market software management skills, and the chance to build an enduring and competent team in a ‘human-scale’ business" Mark Leonard President, Constellation Software Inc. Be wary of any Perseus Group job posting that is not also listed on this site. If you have any doubt as to the authenticity of a particular job posting, please contact our Perseus HR team at perseus_hr@constellationhbs.com