Persado

Compensation

Full Description

Job Title: Senior Customer Success Manager Company Overview: Persado is a leading Marketing AI platform that revolutionizes how businesses engage with their customers through data-driven creative content. With a commitment to innovation and excellence, Persado serves a diverse client base, helping them optimize marketing performance while ensuring compliance and risk management. Role Overview: As a Senior Customer Success Manager at Persado, you will play a pivotal role in driving customer satisfaction and retention by delivering strategic guidance and support. You will act as a trusted advisor, ensuring clients maximize the value of Persado’s AI-powered solutions to achieve their marketing goals. What You'll Do: - You will build and maintain strong, long-lasting client relationships to foster loyalty and growth. - You will develop and execute customer success plans tailored to individual client needs. - You will collaborate cross-functionally with sales, product, and engineering teams to address client feedback and drive product enhancements. - You will proactively identify risks and opportunities within client accounts to ensure retention and expansion. - You will conduct regular business reviews and performance analysis to demonstrate ROI and value. - You will lead onboarding and training sessions to empower clients with product knowledge. - You will manage escalations and resolve complex issues with a customer-first approach. - You will contribute to the development of best practices and customer success strategies. What You Bring: - Minimum of 5 years of experience in customer success or account management, preferably in SaaS or technology sectors. - Proven track record of managing enterprise-level accounts and driving customer retention. - Strong analytical skills with the ability to interpret data and translate insights into action. - Excellent communication and interpersonal skills to engage effectively with diverse stakeholders. - Experience with CRM tools such as Salesforce and customer success platforms. - Ability to work independently and as part of a collaborative team in a fast-paced environment. Bonus Points If You Have: - Experience in marketing technology or AI-driven platforms. - Background in project management or product management. - Familiarity with compliance and risk management in marketing. - Advanced certifications in customer success or related fields. What We Offer: - We offer a competitive salary range of $120,000 to $135,000 based on experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a vibrant, inclusive company culture focused on innovation and collaboration. Ready to Apply? To join our dynamic team at Persado, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Senior Customer Success Manager role through our careers page or via email at careers@persado.com.