Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing success to foster long-term partnerships. What You'll Do: - You will manage a portfolio of key accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will deliver regular business reviews and performance reports to demonstrate value and drive customer satisfaction. - You will develop and execute customer success plans tailored to individual client objectives. - You will advocate for customers internally to influence product enhancements and service improvements. - You will stay current with industry trends and best practices to provide expert guidance to clients. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing complex customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising technology sector. - Familiarity with CRM tools such as Salesforce and customer success platforms. - Background in data analysis or business intelligence. - Demonstrated success in upselling or expanding customer accounts. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience and location. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and a supportive team culture. - We offer generous paid time off and wellness programs to support work-life balance. Ready to Apply? If you are passionate about customer success and eager to contribute to a cutting-edge AI marketing platform, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!