Persado

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Persado is a leading Marketing AI platform dedicated to transforming how brands communicate with their customers. By leveraging advanced AI technology, Persado delivers high-performance creative content that drives engagement and business growth. Our innovative solutions empower marketing teams to optimize messaging and maximize ROI. Role Overview: As a Customer Success Manager at Persado, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our AI-driven marketing platform. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing success to foster long-term partnerships. What You'll Do: - You will manage a portfolio of customer accounts, building strong relationships and understanding their business goals. - You will guide customers through the onboarding process, ensuring smooth implementation and adoption of Persado’s platform. - You will proactively monitor customer health metrics and usage data to identify opportunities for growth and risk mitigation. - You will collaborate with cross-functional teams including Sales, Product, and Support to address customer needs and feedback. - You will develop and deliver training sessions and resources to help customers maximize platform value. - You will drive customer retention and expansion by identifying upsell and cross-sell opportunities. - You will act as the voice of the customer internally, advocating for their needs and influencing product enhancements. - You will provide regular business reviews and performance reports to customers, demonstrating ROI and success metrics. What You Bring: - 3+ years of experience in customer success, account management, or related roles within SaaS or technology companies. - Strong understanding of marketing technology and AI-driven platforms. - Excellent communication and interpersonal skills with the ability to build rapport and trust. - Proven track record of managing customer relationships and driving retention. - Analytical mindset with experience using data to inform decisions and strategies. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the marketing or advertising industry. - Familiarity with CRM tools such as Salesforce or HubSpot. - Background in data analysis or business intelligence. - Experience working with AI or machine learning products. What We Offer: - We offer a competitive base salary ranging from $100,000 to $115,000, commensurate with experience. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and career growth support. - We offer a collaborative and inclusive company culture focused on innovation. Ready to Apply? To join our team and help shape the future of marketing AI, please submit your resume and cover letter through our careers page at www.persado.com/careers. We look forward to hearing from you!