Permutive

Compensation

Full Description

OverviewSenior Customer Success Director (Publisher) at Permutive. Permutive is the data collaboration platform that powers the advertising ecosystem. We enable audience activation that respects consumer privacy and supports large-scale results for publishers and advertisers alike.As Customer Success Director, you will be the most senior member of the team in North America, partnering with our Account Management team to support renewal and upsell opportunities and own Net Dollar Retention. You will lead by example, setting best practices for customer relationships management and acting as an informal leader within the team.What You’ll Be DoingDeepen strategic relationships with top-tier customers in the UK and globally, continuously improving client health and driving innovation in first-party audience strategies.Lead and manage a book of business comprised of strategic, senior-level publishers; understand their commercial strategy, needs, and pain points; proactively share insights with the business.Support and optimize direct-sold advertising businesses, enabling clients to go to market through one-to-one and scalable enablement tactics.Build relationships across the customer’s organization (senior and day-to-day stakeholders) and map the organization to expand footprint across geographies and teams.Partner with cross-functional teams to deliver maximum value and maintain high customer satisfaction; advocate for the customer by feeding product and strategy insights back to the company.Stay abreast of evolving trends in digital advertising, data, and privacy, and educate customers accordingly.Occasionally manage renewal and upsell opportunities within your portfolio with a view to expanding this responsibility over time.What You’ll NeedExperience as a Senior Customer Success Manager, CS Director, or Account Manager within a SaaS organization in ad tech or mar tech; experience with data strategy or revenue at a publisher or media company.Proven track record of managing large global contracts and navigating complex organizations; strong net revenue retention and customer advocacy history.Ability to build senior stakeholder relationships and map complex organizations across geographies and budget holders; deep understanding of the advertising and media landscape.Experience creating and delivering value-delivery frameworks, tracking them, and narrating outcomes (e.g., in Executive Business Reviews).Comfort working with data: ability to visualize data, draw conclusions, and take action.Self-starter who tolerates ambiguity and creates missing content or collateral as needed, sharing with the team.Nice-to-HaveDirect experience managing customer relationships with global publishers.What We Are OfferingSalary: base between $170,000 - $190,000 with a 20% performance bonus, based on experience and the interview process.Stock options as part of being a full-time Permutive shareholder.Comprehensive benefits including health, dental, and vision coverage; flexible time off; mental health support; and professional development opportunities.Work Your WayPermutive supports a hybrid model. You can work from home or in our London (Farringdon) or New York (Union Square) offices. In-person collaboration is encouraged, with teams meeting in person at least weekly. All employees participate in the annual company Kick Off in February.Diversity, Equity & InclusionPermutive is committed to an inclusive work environment and to hiring without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, neurodiversity, disability, or other protected characteristics. We strive to create a thoughtful, long-term DEI program and culture. #J-18808-Ljbffr