PermitFlow

Compensation

Full Description

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country. Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence. America is entering a CAPEX super-cycle, from data centers and factories to housing and renewables, and joining PermitFlow is building the AI at the heart of every construction project powering the next wave of re-industrialization. We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. What You'll Do • Identify fit, blockers, and key implementation paths early to ensure smooth customer launches • Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones • Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently • Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed • Document best practices and repeatable playbooks to make future onboarding faster and more consistent • Capture and synthesize feedback from customers to inform product priorities and process improvements • Build materials, guides, and videos that scale onboarding and reduce repetitive support requests • Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment What We're Looking For • Must have a 2025 graduation date • Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers • High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code • Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives • Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live • Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests • Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before • Construction or permitting experience is a plus, but absolutely not required What We Offer • Competitive salary and meaningful equity in a high-growth company • Comprehensive medical, dental, and vision coverage • Flexible PTO and paid family leave • Home office & equipment stipend • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership • In-Office Lunch & Dinner Provided