Performant Corp

Compensation

Full Description

ABOUT PERFORMANT: At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all. If you are seeking an employer who values People, Innovation, Integrity, Fun, and fostering an Ownership Culture – then Performant is the place for you! ABOUT THE OPPORTUNITY: Hiring Range: $85,000 - $100,000 The Operations & Business Analyst plays a key role in the Healthcare Services organization by applying operational expertise across all areas of assigned operational business streams. This role collaborates with operational leadership, cross functional departments, and subject matter experts to ensure that the financial, customer service, and other organizational goals, such as growth and infrastructure development, are optimally accomplished. The Analyst leverages strong business acumen, depth and breadth of relevant healthcare services industry knowledge, and extensive operational leadership background to add value to diverse healthcare operational initiatives. They perform a broad spectrum of activities based upon assigned operations focus, objectives, and priorities at any given time and may directly or indirectly provide direction or oversight to Performant team members. The Analyst also collaborates with cross-functional stakeholders to gather, analyze, and document business process requirements, translating operational needs into scalable workflows and actionable specifications. Key Responsibilities to include: Research, gather, and integrate data from multiple internal and external sources. Develop and/or evaluate a wide variety of business intelligence analytics. Works with leaders to analyze the business operations of healthcare service lines or businesses of Performant Healthcare. Act as a strategic liaison between operations and technology teams, ensuring seamless communication and alignment to drive process improvements, system enhancements, and digital transformation initiatives. Present recommendations to multiple audiences (including Executive team) in a coherent and clear format. Leverages strong project management skills and business operations expertise to drive or contribute to key initiatives developing operational best practices, continuous improvement, and optimization, or resolving complex issues. Other critical functions in driving quarterly results for a high-growth, industry-leading business. Evaluate existing and develop new policies, procedures, and workflows continually seeking mechanisms to streamline and optimize results for clients, reduce costs, and increase revenue. Provides input to planning, forecasting, and goal setting, as well as measurement of process and program effectiveness, and productivity. Provides operational thought leadership and may include day-to-day management oversight for operational group(s). Provides consultative input to healthcare business leadership on a wide variety of operational matters. Fosters positive proactive relationships with clients. Other duties as assigned. Knowledge, Skills and Abilities Needed Strong leadership and consultative skills with demonstrated success in player/ coach roles with responsibility for operational success in revenue, expense management, client success and satisfaction. Comprehensive knowledge of healthcare commercial claim audit, COB, and TPL Healthcare services Excellent analytical, critical thinking, and problem-solving capability. Strong project management skills with experience managing multiple projects, as well as direct and indirect resources concurrently. Complex data analysis, financial modeling and forecasting skills. Ability to analyze, map, and document business data flow for complex multi-faceted businesses. Demonstrated knowledge of process improvement and change management techniques that successfully propel forward organization movement. Ability to prioritize and deliver on key strategic initiatives. Demonstrated ability apply strong claims, Commercial TPL, and COB knowledge to optimize operations and problem solve. Strong system skills with ability to quickly develop expertise in new systems and applications. Intermediate to Advance skills in Excel and data modeling applications. Demonstrated excellence in leadership skills with the ability to lead teams that produce results, change management, and maintain positive attitude in fast paced, dynamic environment. Ability to collaborate effectively with cross functional team members at all levels in the organization. Experience providing meaningful insights and advise to key operational leaders that lead to measurable positive business impacts. Ability to build and maintain credibility, trust, and strong relationships both internal and external to the organization and with all levels of audience from individual contributor to executive. Possess ability to lead in a team environment where collaboration to solve problems, generate solutions and the knowledge transfer process are critical for success. Demonstrated experience interpreting and presenting strategic insights and recommendations to various audiences. Ability to deal well with ambiguity. Can effectively shift gears comfortably, can decide and act without having the total picture, comfortable handling risk and adversity. Demonstrates excellent judgment and decision making. Ability to act with confidence, make good decisions in the best interest of the company and drive results given direction in the form of assigned goals or objectives. Able to solve complex problems, and resolve disagreements with informed, rational debate. Mind-set of continuous improvement, learns and adapts quickly to change. Demonstrated ability to build and develop teams leveraging effective coaching, management, and training skills. Ability to operate effectively and impact positively in a fast-paced and dynamic environment. Outstanding written and verbal communication skills; ability to communicate with all levels within the organization and external clients in a leadership capacity. Strong customer service orientation. Able to maintain confidentiality of sensitive data. Required and Preferred Qualifications Bachelor’s degree in business, Finance, Mathematics, Statistics, Computer Science, or related field. A combination of experience, knowledge and training may be considered in the absence of a completed degree. Minimum of 8 years progressive experience in operational leadership roles with demonstrated revenue and business growth impact and increasing responsibilities and multiple lines of business. Depth and breadth of experience in relevant healthcare services industry. Demonstrated success building and leading operational teams with significant revenue accountability. WHAT WE OFFER: Performant offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, disability coverage options, life insurance coverage, 401(k) savings plans, paid family/parental leave, 11 paid holidays per year, as well as sick time and vacation time off annually. For more information about our benefits package, please refer to our benefits page on our website or ask your Talent Acquisition contact during an interview. Physical Requirements & Additional Notices: If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee’s responsibility to maintain this Internet access at their home office location. The following is a general summary of the physical demands and requirements of an Office/Clerical/Professional or similar job, whether completed remotely at a home office or in a typical on-site professional office environment. This is not intended to be an exhaustive list of requirements, as physical demands of each individual job may vary. Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse. Regularly reads and comprehends information in electronic (computer) or paper form (written/printed). Regularly sit/stand 8 or more hours per day. Occasionally lift/carry/push/pull up to 10lbs. Performant is a government contractor and subject to compliance with client contractual and regulatory requirements, including but not limited to, Drug Free Workplace, background requirements, and other clearances (as applicable). As such, the following requirements will or may apply to this position: Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug screenings post-hire, may be required for some positions. Some positions may require the total absence of felony and/or misdemeanor convictions. Must not appear on any state/federal debarment or exclusion lists. Must complete the Performant Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures. Other requirements may apply. All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination. Performant is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Performant will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if you believe a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Performant’s Human Resources team to discuss further. Our diversity makes Performant unique and strengthens us as an organization to help us better serve our clients. Performant is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law. THIRD PARTY RECRUITMENT AGENCY SUBMISSIONS ARE NOT ACCEPTED At Performant, we’re focused on helping our clients achieve their goals by providing technology-enabled services which identify improper payments and recoup or prevent losses due to errant billing practices. We are the premier independent healthcare payment integrity company in the US and a leader across several markets, including Medicare, Medicaid, and Commercial Healthcare. Through this important work we accomplish our mission: To offer innovative payment accuracy solutions that allow our clients to focus on what matter most – quality of care and healthier lives for all. Performant is a remote-first employer, meaning the majority of our opportunities will be fully remote. However, we do offer some on-site and hybrid opportunities for those who may prefer an in-person role, and those opportunities will be identified in their respective posting details. Whether working remote, hybrid or on-site full-time, we know you will find Performant to be a collaborative organization with a focus on People, Innovation, Integrity, Fun, and fostering an Ownership Culture – we’re sure you’ll feel at home here! Introduce Yourself! If you cannot find a suitable opportunity among our posted jobs, please consider submitting your resume to become part of our Talent Community! Want information about Performant benefits? Please visit this site to see more about our benefits!