Perfect Afternoon

Compensation

Full Description

Salary: 58,000 Account Manager Perfect Afternoon (PA) is a 25+ year digital marketing and web development agency serving clients nationwide. We are seeking an experienced Account Manager to own client relationships, drive retention and growth, and ensure the successful delivery of ongoing digital marketing and web initiatives. This role is ideal for a strategic, client-facing professional who can balance relationship management, scope control, and internal coordination while serving as a trusted advisor to clients. The Account Manager is accountable for account health, client satisfaction, and long-term valuenot hands-on marketing execution. Key Responsibilities Client Relationship & Account Ownership • Serve as the primary owner of assigned client accounts post-sale • Build strong, long-term relationships with key client stakeholders • Lead client meetings, strategy discussions, and ongoing planning conversations • Act as a trusted advisor by aligning services with client goals and business needs • Set and manage expectations related to scope, timelines, deliverables, and outcomes Strategy, Scope & Account Health • Own account health, retention, and overall client satisfaction • Ensure work aligns with contracted scope and business objectives • Identify, communicate, and manage out-of-scope requests appropriately • Partner with Sales and leadership on renewals, expansions, and upsell opportunities • Protect account profitability through clear scope management and planning Internal Coordination & Leadership • Translate client goals into clear priorities for internal teams • Collaborate with Project Management, Marketing, Development, and Design teams • Review tasks, timelines, and deliverables for quality and alignment • Provide clear direction, context, and feedback to internal stakeholders • Escalate risks early and proactively resolve issues Reporting & Performance Oversight • Lead monthly and quarterly account reviews and reporting discussions • Ensure reporting is accurate, insightful, and aligned with client goals • Identify trends, risks, and opportunities within account data • Guide clients through results, next steps, and strategic recommendations Qualifications • 2+ years of experience in account management, client services, or a related role • Prior experience in a digital marketing agency or professional services environment • Strong client-facing communication and presentation skills • Proven ability to manage multiple accounts and priorities simultaneously • Demonstrated experience managing scope, timelines, and account profitability • Comfortable leading client conversations and navigating complex relationships • Familiarity with CRM and project management tools (HubSpot, ClickUp, Asana, etc.) Book of Business Expectations The Account Manager will be responsible for managing a defined book of business consisting of ongoing client accounts. This includes ownership of account health, retention, and growth across assigned clients. The experience level, account complexity, and service mix will determine the size and composition of the book of business. Typical expectations include: • Managing a portfolio of active client accounts with recurring engagements • Serving as the primary relationship owner and escalation point for assigned clients • Maintaining strong client retention through proactive communication and planning • Identifying opportunities for account expansion, renewals, and additional services • Ensuring accounts remain organized, stable, and profitable over time The Account Manager is not responsible for closing new business independently but is expected to support renewals and expansion opportunities in collaboration with sales and leadership. What Success in This Role Looks Like Success in this role means owning client relationships with confidence and clarity. Clients feel supported, informed, and aligned because communication is proactive, strategic, and consistent. Accounts remain stable and profitable because scope is clearly managed, risks are identified early, and growth opportunities are thoughtfully pursued. Internal teams receive clear direction and context, allowing them to execute efficiently and at a high level. Over time, the Account Manager builds trusted partnerships that drive retention, expansion, and long-term client success. Why Join Perfect Afternoon • Collaborative, experienced team with a long-standing reputation • Clear ownership, authority, and expectations within the role • Opportunity to influence strategy and client outcomes directly • Work with clients across a wide range of industries nationwide • Emphasis on professionalism, accountability, and sustainable growth Compensation Package • Salary Range: $58,000 $65,000 annually, based on experience, agency background, and demonstrated account leadership • Performance-based bonuses tied to account retention, growth, and client satisfaction • Paid time off, including holidays and flexible time-off policies • Full health benefits, including medical, dental, and vision • Health Savings Account (HSA) • 401(k) retirement plan • Ongoing professional development and advancement opportunities • Access to agency tools, systems, and training resources