Percepta

Compensation

Full Description

Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a commitment to innovation and a supportive work environment, Percepta fosters a culture where employees thrive and customers receive unparalleled support. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and enhancing customer satisfaction. You will be the frontline support, addressing client needs and contributing to the overall success of our integrated service offerings. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to ensure integrated service solutions meet client expectations. - You will document and track customer interactions to maintain accurate records and improve service processes. - You will assist in identifying opportunities for service improvement and contribute to implementation strategies. - You will manage multiple customer requests simultaneously while maintaining high-quality service standards. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will communicate clearly and empathetically to build strong customer relationships. What You Bring: - Minimum of 2 years experience in customer service or support roles. - Strong communication skills, both verbal and written. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficiency with customer relationship management (CRM) software. - Problem-solving skills with a customer-focused mindset. Bonus Points If You Have: - Experience in integrated services or technical support. - Familiarity with the Dearborn, MI market and customer base. - Additional language skills to support diverse customer needs. - Certification in customer service or related fields. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work culture. - We offer flexible work schedules to support work-life balance. - We offer ongoing training and development programs. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!