Percepta

Compensation

Full Description

Job Title: Integrated Services Support Specialist Company Overview: Percepta is a leading customer experience solutions provider dedicated to delivering exceptional service across various industries. With a commitment to innovation and a supportive work environment, Percepta fosters a culture where employees thrive and customers receive unparalleled support. Role Overview: As an Integrated Services Support Specialist based in Dearborn, MI, you will play a crucial role in ensuring seamless service delivery and enhancing customer satisfaction. You will be the frontline support, addressing client needs and contributing to the overall success of our integrated service offerings. What You'll Do: - You will provide timely and effective support to customers, resolving inquiries and issues with professionalism. - You will collaborate with cross-functional teams to ensure integrated service solutions meet client expectations. - You will document and track customer interactions to maintain accurate records and improve service processes. - You will assist in identifying opportunities for service improvement and contribute to process enhancements. - You will manage multiple customer requests simultaneously while maintaining high-quality service standards. - You will participate in training sessions to stay updated on product knowledge and service protocols. - You will support the implementation of new service initiatives and technologies. What You Bring: - Minimum of 2 years experience in customer service or support roles, preferably in integrated services. - Strong communication skills, both verbal and written, to effectively interact with customers and team members. - Proficiency with CRM software and Microsoft Office Suite. - Ability to multitask and manage time efficiently in a fast-paced environment. - Problem-solving skills with a customer-centric approach. Bonus Points If You Have: - Experience working in a call center or customer support environment. - Knowledge of integrated service platforms and tools. - Familiarity with data analysis and reporting. - Bilingual abilities are a plus. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive company culture that values diversity. - We offer flexible work schedules and remote work options. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as an Integrated Services Support Specialist, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!