Percepta

Compensation

Full Description

Job Title: Concierge Customer Service Representative Company Overview: Percepta is a leading customer experience company dedicated to delivering exceptional service across various industries. With a strong commitment to innovation and employee satisfaction, Percepta fosters a supportive and dynamic work environment that empowers its team members to excel. Role Overview: As a Concierge Customer Service Representative based in Asheville, NC, you will play a vital role in creating and delivering outstanding customer experiences. This remote position allows you to engage with customers directly, providing personalized support and solutions that enhance satisfaction and loyalty. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide personalized assistance to resolve customer issues and answer questions. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and other departments to ensure seamless service delivery. - You will identify opportunities to improve customer experience and provide feedback to management. - You will manage multiple customer interactions efficiently while maintaining a positive attitude. - You will stay informed about company products, services, and policies to provide accurate information. - You will uphold Percepta’s commitment to first-class service in every customer interaction. What You Bring: - Minimum of 2 years of experience in customer service or a related field. - Strong communication skills, both verbal and written. - Proficiency with customer service software and CRM systems. - Ability to work independently in a remote environment with minimal supervision. - Excellent problem-solving skills and attention to detail. - High school diploma or equivalent; additional education is a plus. Bonus Points If You Have: - Experience working in a concierge or hospitality customer service role. - Familiarity with the Asheville, NC market and community. - Bilingual abilities or multilingual skills. - Previous experience in a remote work setting. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer flexible work-from-home arrangements to support work-life balance. - We offer ongoing training and professional development opportunities. - We offer a supportive and inclusive company culture. - We offer employee recognition programs and career advancement paths. Ready to Apply? To join our team as a Concierge Customer Service Representative, please submit your resume and cover letter through our careers page at www.percepta.com/careers. We look forward to hearing from you!